Fix Auto Mount Vernon
In operation 91 years, 52 years at this location.
**Fix Auto Mount Vernon - Dally's Autobody** Welcome to Fix Auto Mount Vernon, a proudly locally owned and operated repair facility serving the valley since 1935. Our commitment to excellence in customer service and quality repairs sets us apart in the industry. We are proud to be aluminum certified and hold both I-CAR Gold and Platinum certifications, ensuring that your vehicle is in expert hands. We understand the importance of staying current with the evolving technology in auto repairs. Our team undergoes continuous education to provide you with the best service possible. When you choose Fix Auto Mount Vernon, you’re making a decision you can trust. Experience top-quality repairs with us today!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was surprised that Dally's name was still up, because when I went to write the check the receptionist said it' hasn't been Dally's for 3 years-could have fooled me with street sign and 3 signs in the lobby with the Dally's name
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was just happy to receive a quote the day of my accident and turn it over for repair and pick up under a month. Staff was also helpful in getting me a rental. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair looks great thank you guys so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate all of the communication through the process of my auto repair. I would Highly recommend your shop to anyone seeking help. The job was well done and amazing upon completion. Thanks Fix Auto, for a job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely and great results
Customer Service - 5.0/5.0 -
Friendly, helpful and informative.
Returned Clean
My Experience - 5.0/5.0 -
Every aspect of my experience with Fix Auto Mount Vernon was great, from dealing with owner Gloria and her staff to the expeditious and expert repair of my car. I could not be more pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fix keeps you informed on progress. You don’t have to guess!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The work was good but the communication was confusing. I'm not sure if the initial issue was on USAA's side or my fault or fix auto, and I understand issues just occur sometimes but I got a call the Friday before I was going to drop my car off for repairs on Monday three weeks or so after the assessment (the assessment was scheduled on a three way call between USAA, me and fix auto), from USAA telling my I had not had the damage assessed and that fix auto told USAA they had tried to reach me but I had failed to schedule an assessment. I had not received a single call or text from fix auto and the assessment had already occurred the day after the three way call and the repairs were scheduled to start after the weekend. Because of me seemingly not taking action USAA was going to close the claim. I corrected and updated USAA and reminded the adjusted that he had scheduled the assessment with me three weeks prior for that day after our phone call and that I had taken the car in and repairs were scheduled. both USAA and I called fix auto. Fix auto confirmed that I had an appointment on Monday for repairs and everything seemed okay until I then got a text from fix auto 2 days AFTER I had dropped my car off for repairs saying that I needed to schedule repairs. I did call to let you to let you know you had my car in your shop and were supposedly repairing it. It was a little concerning that you were not aware of that. The helpful person explained there was a system lag. I wonder if there were two different claim Numbers because there was an issue on the USAA side as well. No one actually ever told me what in the world was going on. Finally on the day of drop off i got a text saying I would get updates. I got none (other than the message two days later asking me to schedule repairs when you had my car). The road map of the process taped to the front desk even says I would get an estimate of when the repairs would be done. Nope. I called at the end of a week because I had not heard and wanted to know approximately when the work may be done. When I work a shift I have an hour commute and 12-13 hour shift so no way I can pick up certain days but I can arrange to swap car or have my husband handle it if I had an idea of the day the car would be done. I was told early next week but no specific day estimate and no updates the next week. while I was on a shift out of town with the rental car in my possession (I didn't arrange an alternate plan because I thought I would have an update the day before or some sort of warning when it may be done) so nothing I could do about it that day. it was odd I had to call and ask for an estimate of when the work would be done. Everyone I have spoken to was kind and patient and willing to fix things but there was some crazy communication issues I can't figure out and no one ever explained to me. We all have off days (or weeks?) and my last experience was smoother so I guess this was just one case with a bunch of hiccups. had it been just one or two I wouldn't bring it up but it was more than that.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall we were very satisfied, however the only thing I’d ask, is when we called to set an appointment nothing was said until the next morning. We were told them that it would be about 4 weeks before they could get to our car. We were leaving town the next morning so no real time to consider another place. That is not to say the service wasn’t 1st class, it was.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect service.. Did what they said they’d do.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I for sure am recommending them anytime I hear about a friend needing auto body work
Repair Quality - 5.0/5.0 -
Dally's did an excellent job replacing my headlights. They did great work at a very fair price and I will certainly go back to them for any auto body needs. They even washed my car inside and out, which was really nice. I have used Dally's after two minor collisions previous to this visit and have always been very happy with their work.