Fix Auto - Orange

4.8 (2,519reviews)
96%
153 N Cypress St,  Orange,  CA  92866
Bot
Shop AssistantSparkles

In operation 42 years, 12 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Orange can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Orange claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,519)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned looking brand new and exceeding expectations. Communication stands out as a major strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule, sometimes by a week or more. The welcoming and professional front office staff received repeated commendations for helpfulness and friendliness. A few customers noted areas for improvement, including occasional difficulty reaching the shop by phone, isolated instances of repairs needing rework, and rare miscommunications on repair scope - all drawn directly from customer comments.
Select to learn more
"Excellent and professional service! Outstanding repair work in every detail! My car was returned to me like new! Highly recommended! Bravo! ..." Read more
"... appreciated the updates through out the repair process. Very clean and precise repairs and color matching." Read more
"Fix auto did excellent work. My car was returned to me on time, and looking brand new."
"Great job! Great service! Easy, helpful, wonderful staff. I couldnt ask for more. The convenance and ease was ..." Read more
"Had to take it back, the buffing job was not done well"
"... updated with text messages. The best part was that my car was finished about 5 days before my expected completion date and it looks amazing!! Super happy ..." Read more
"... partnership between Fix Auto Orange and Enterprise, and getting my car back like new two weeks before the estimated timeframe. Thank you!" Read more
"... service and communication, super friendly staff, went above and beyond to meet promised finish date, staying and hour late on Friday night." Read more
"Extended the due date and car still not fixed properly"
"I received multiple notices giving me a date it would be ready. Then suddenly the date changed and I had ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was polite and professional, they did an awesome job on fixing my vehicle. I would highly recommend them to everyone

Likely to Recommend

I would recommend them to everyone

Repair Quality

They did great job on my vehicle, look brand new

Customer Service

Service was awesome

Returned Clean

My Experience

The whole experience went very smoothly and everyone was very friendly

Likely to Recommend

Repair Quality

James was great. I needed my car back before the estimated return date, he was able to help me out and get back to me by when I needed it. Work is not rushed, we'll done and I will be bringing in my other care for work.

Customer Service

Everyone was really nice.

My Experience

James was great l, he kept me in the loop on what was happening with my car every step.

Likely to Recommend

Repair Quality

James was very helpful through the whole process

Customer Service

Returned Clean

My Experience

Great job

Likely to Recommend

I would recommend to anyone. They were professional

Repair Quality

Great service

Customer Service

My Experience

Fair price, prompt resolution. I will come back if needed, but hoping not. Jon

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

I loved how they communicated the progress on my car through emails and text updates. Everyone was very kind and professional throughout the whole process. I would definitely recommend Fix Auto. They repaired my car in a timely manner as well. Thank you for everything!!

Likely to Recommend

Repair Quality

Fix Auto always kept me informed and did a beautiful job repairing my car. It was all done in a timely manner too. They were always very nice and professional.

Customer Service

Amazing!! Everyone was so nice and professional. Each person did their job very well.

Returned Clean

My Experience

Great service! Kept me updated through the whole process and finished earlier than anticipated.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Very professional and knowledgeable

Repair Quality

My car looks brand new! Beautiful!

Customer Service

Very professional and knowledgeable

Likely to Recommend

Repair Quality

always good work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Car looks great! Communicated the whole time and even had my car back to me early.

Customer Service

Very nice and explained everything to me

Returned Clean

My Experience

Often don’t answer calls and have to wait for a callback. Otherwise, everything else was good. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

100% satisfied. From the day I dropped off my car until the day I picked it up, the customer service was amazing. They continued to stay in touch letting me know the progress of the repair. I would recommend Fix Auto Orange all day long. They are the best!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The office staff was nice, when I was able to get a call answered

Likely to Recommend

Repair Quality

The repair looks good. Smooth

Customer Service

2 out of 10 calls, during business hours..My call was answered.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

All good

Returned Clean