Fix Auto Palm Desert
In operation 9 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/palm-desert.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am happy whit the sevice and a profecional work fixauto palm desert the BEST...thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Quick and effective
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a great experience, fasted an amazing job I highly will recommend to my friends and family FIX AUTO as well they clean my car so happy with FIX AUTO.👏👏👏
My Experience - 5.0/5.0 -
They did a beautiful job on the repair. The accident ruined the whole right side of my car- major damage. It looked like a brand new car.when we picked it up. Arlene did an excellent job of keeping us updated. The manager also handled our rental car. It was an excellent experience and I would highly recommend Fix Auto.
Likely to Recommend - 5.0/5.0 -
Definitely would recommend Fix Auto.
Repair Quality - 5.0/5.0 -
My auto was heavily damaged in an accident, and now it looks like a brand new car! Fix Auto did a fabulous job with the repair and Arlene kept us up to date on the progress, We were very pleased andI would highly recommend Fix Auto,
Customer Service - 5.0/5.0 -
Arlene kept us up to date on the progress and the manager took care of our rental, which was very unexpected, Very pleased with the shop's personnel.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Dear Fix Customer Service, I am reaching out regarding a recent repair experience at Fix Auto Palm Desert involving one of our company vehicles, a Ford F-150. As a loyal customer with a fleet of 16 vehicles, we have worked with Fix Auto multiple times, both through insurance and out-of-pocket. While our previous experiences have generally been smooth, this recent issue has been frustrating and disappointing. For this repair, we requested an economical solution, as it was an out-of-pocket expense. We received a quote, approved the work, and took delivery of the truck a few days later. Upon return, we discovered that the hitch was missing. After contacting the shop, my operations manager (Chris) and I spoke with David, the store manager, who explained that the incorrect bumper had been ordered. Various other explanations were given, but this was the primary reason provided. While I appreciate that labor costs were waived, I take issue with being charged an additional $300 to correct a mistake that was not ours. At no point were we offered multiple repair options. We approved the repair based on the expectation that our vehicle would be returned to us in the same functional condition, with all parts properly reinstalled. This was not the case. I expressed these concerns to David, emphasizing that the additional charge did not sit well with me. His response consisted of multiple justifications but no accountability. He claimed that situations like this are “normal,” which, frankly, is unacceptable. Chris was told we had chosen a “cheaper option,” yet no alternative options were ever presented. Even if they had been, it remains reasonable to expect that all original components, including the hitch, would be reinstalled. The most concerning part of this experience was the lack of customer service. Davids responses to me were clearly excuses that lacked any sort of merit. That is not an appropriate way to handle a customer concern—especially from a long-standing client with a fleet of vehicles. My main issue remains the same: • An incorrect bumper was ordered, installed, painted, and delivered to us. • A service vehicle was out of operation for three days and will now be out for another day. • Fix Auto is asking for additional money to correct its own mistake. As a loyal customer, I find it frustrating that this issue has boiled down to an extra $300. More importantly, the estimate did not indicate that the hitch would not be reinstalled. I believe it is entirely reasonable to expect that the correct bumper should have been ordered in the first place and that our OEM hitch should have been properly reinstalled. I would appreciate a resolution that acknowledges Fix Auto’s responsibility. Please let me know how we can move forward in a way that is fair. Best regards, Michael Esser Esser Air Conditioning 760-668-4640
Customer Service - 0.5/5.0 -
Dear Fix Customer Service, I am reaching out regarding a recent repair experience at Fix Auto Palm Desert involving one of our company vehicles, a Ford F-150. As a loyal customer with a fleet of 16 vehicles, we have worked with Fix Auto multiple times, both through insurance and out-of-pocket. While our previous experiences have generally been smooth, this recent issue has been frustrating and disappointing. For this repair, we requested an economical solution, as it was an out-of-pocket expense. We received a quote, approved the work, and took delivery of the truck a few days later. Upon return, we discovered that the hitch was missing. After contacting the shop, my operations manager (Chris) and I spoke with David, the store manager, who explained that the incorrect bumper had been ordered. Various other explanations were given, but this was the primary reason provided. While I appreciate that labor costs were waived, I take issue with being charged an additional $300 to correct a mistake that was not ours. At no point were we offered multiple repair options. We approved the repair based on the expectation that our vehicle would be returned to us in the same functional condition, with all parts properly reinstalled. This was not the case. I expressed these concerns to David, emphasizing that the additional charge did not sit well with me. His response consisted of multiple justifications but no accountability. He claimed that situations like this are “normal,” which, frankly, is unacceptable. Chris was told we had chosen a “cheaper option,” yet no alternative options were ever presented. Even if they had been, it remains reasonable to expect that all original components, including the hitch, would be reinstalled. The most concerning part of this experience was the lack of customer service. Davids responses to me were clearly excuses that lacked any sort of merit. That is not an appropriate way to handle a customer concern—especially from a long-standing client with a fleet of vehicles. My main issue remains the same: • An incorrect bumper was ordered, installed, painted, and delivered to us. • A service vehicle was out of operation for three days and will now be out for another day. • Fix Auto is asking for additional money to correct its own mistake. As a loyal customer, I find it frustrating that this issue has boiled down to an extra $300. More importantly, the estimate did not indicate that the hitch would not be reinstalled. I believe it is entirely reasonable to expect that the correct bumper should have been ordered in the first place and that our OEM hitch should have been properly reinstalled. I would appreciate a resolution that acknowledges Fix Auto’s responsibility. Please let me know how we can move forward in a way that is fair. Best regards, Michael Esser Esser Air Conditioning 760-668-4640
Returned Clean
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job
Customer Service - 5.0/5.0 -
They were awesome
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'm already telling everyone I know!
Repair Quality - 5.0/5.0 -
Great work and beyond professional! Finally, a car repair company that cares about the high-quality work they do and prioritizes customer service!
Customer Service - 5.0/5.0 -
Phenomenal is all I have to say!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommended!
Repair Quality - 5.0/5.0 -
I did a real number on my car in a collision. 💥 After 20K in repairs, all covered by insurance, Fix Auto returned the car to me in perfect condition! I was overwhelmed with gratitude! Super nice staff too! ☮️🩷&🍦
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great
Repair Quality - 5.0/5.0 -
Super staff and service. Repair was completed at promised time.
Customer Service - 5.0/5.0 -
Super service. Work done as promised!
Returned Clean
My Experience - 5.0/5.0 -
Unfortunately while in the shop, our car got a dent on the other side of the car, but Fix has agreed to fix it for us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great, but the best part was how easy it was to go through the process with insurance! Thank you!
Customer Service - 5.0/5.0 -
Repair looks great, but the best part was how easy it was to go through the process with insurance! Thank you!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
Their mistake cost me time and money.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dent looks good as new after paintless dent repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car is still in the shop!!!!!
My Experience - 5.0/5.0 -
Excellent customer service and repair. Everyone I met there was a great people person
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is an excellent professional repair company which treats their customers with respect and dignity
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My vehicle was finished on 20 December and between you and my insurance agent I am yet to pick up my vehicle. Your payment and communication with the insurance company is unacceptable. Your customer service on phone calls is unacceptable. If there is bad news, at least call back your customer and give it. 3 no call backs in a day.