Fix Auto Palo Alto

4.8 (2,915reviews)
96%
1880 West Bayshore Rd,  Palo Alto,  CA  94303
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In operation 47 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/palo-alto.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Chinese
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
Call
Email

Reviews (2,915)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new after service. Communication was frequently highlighted as a strong point, with customers appreciating timely updates throughout the repair process. Timeliness was another standout, as numerous customers noted their vehicles were completed ahead of schedule. Customers also valued the seamless coordination with insurance companies and rental car agencies. A few customers noted areas for improvement directly from their experiences, including occasional delays beyond initial estimates, unexpected cost differences at pickup, and minor issues discovered post-repair such as noises or incomplete fixes that required return visits.
AI-Generated from reviews written in the last 12 months
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"... to the accident damage of my electric bz Toyota. The car drives and feels brand new and you cant see any evidence of the accident. I am more than happy with the job ..." Read more
"... third time needing body work completed on my Tesla. They are professional, and their work quality is outstanding. They even performed two small requests for me at ..." Read more
"Fix Auto did an amazing job — my car looks brand new! They work seamlessly with the rental car company ..." Read more
"... Clear, updated communications from start to finish. Car looks perfect. Excellent body work and painting. Bonus: cleaned the inside of my car. Looks brand ..." Read more
"Job was not done right looks completely different"
"1 day AHEAD of schedule. Awesome!"
"Almost all the repairs I have gotten at this shop has been finished earlier than estimated"
"Service was great and loved getting my car back ahead of schedule"
"... when I arrived thw car was nor even at the shop and I had to wait a half hour for it to be delivered." Read more
"... repaired, including when they found additional damage. They repaired the car in a timely fashion, even with the Thanksgiving holiday falling in the middle of the repair job. The result ..." Read more
"They were very easy to work with, communicated clearly via textcallsemailsin- person, professional, let us know what was going on or next steps along ..." Read more
"I only got Automated information that is basically saying the work is in progress."
"Impeccable communication"
"Great communication. Called when they received the car, created quote, received authorization to begin work and throughout the process."
"Excellent but not as pro-active as they should have been about informing me of the delays."

Likely to Recommend

Repair Quality

Customer Service

Excellent repairs, wonderful assistance by professionals et excellent polite and helpful assistance from early estimate to picking up the car

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend to friends.

Repair Quality

Very satisfied. Looks brand new.

Customer Service

Professional. On time. No time wasted. Update as promised. Will definitely recommend to others.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good jab

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

excellent service + friendly/helpful employees. highly recommend!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They did not really explain what need to be repaired and did not go over well what was repaired. The added item was told over the phone rushly.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Thank you to Tony, Daniel and Javier for an excellent experience. My car looks great, the communication was excellent and the work was done on time.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Extremely happy about Fix Auto Palo Alto’s service. They finished it timely, and everything worked out well.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They made me feel good while my tesla car was taken care by the shop.

Customer Service

The team provided prompt, professional service throughout the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were a week late with no explanation. They just hung onto my car for days just to ensure their work flow? And one of the workers left a bag of rotting? Orange peels in my car along with a grocery bag from a place i never shop. ( it was not mine). The smell is still there a week later. Who was using my car for their personal shopping?

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Fix Auto did a fantastic job to the accident damage of my electric bz Toyota. The car drives and feels brand new and you can’t see any evidence of the accident. I am more than happy with the job they did. The staff were all professional, courteous and kept me updated on the status of the repair process. I highly recommend this auto repair company.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The employees were nice and the repairs were done well. I they could've fit me in earlier / fixed it more quickly that would've been a bonus. But I felt that the timeline was reasonable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The repair work looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Muy bien

Repair Quality

Customer Service

Muy bien

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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