Fix Auto Palo Alto
In operation 47 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/palo-alto.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Chinese
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Small problem with my directional light and a coment of the worker was completely out of place!!!! He said that is after market from china!!! Bad quality !!! And I said ok but when I brought my car was working!!!
Customer Service - 5.0/5.0 -
Good services at all!!! 100% recommend if you want to use your insurance!!! If you want to pay from your pocket the prices are higher !!5 of 5 star
Likely to Recommend - 5.0/5.0 -
Excellent service. Repaired vehicle seems excellent.
Repair Quality - 5.0/5.0 -
Quick and convenient Good communication and coordination with rental car company. Repaired vehicle quickly
Customer Service - 5.0/5.0 -
Communicated well. Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Daniel is very good ! Thank you !
Customer Service - 5.0/5.0 -
Daniel is very good! Thank you
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Nice job.
Customer Service - 4.0/5.0 -
They seem a bit rushed.
Returned Clean
My Experience - 5.0/5.0 -
Fast easy clean job thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Team was responsive and understand my needs and adjusted repairs to accommodate that. The work was done on time and everything is repaired completely to my satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Small rattling noise came up only while driving on highway, will be calling back to see if it can be looked at
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Convenient location, easy to work with, felt also that because they were AAA approved that we could trust their workmanship —very satisfied.
Repair Quality - 5.0/5.0 -
They cleaned my car too and it looked great!
Customer Service - 5.0/5.0 -
They were very easy to work with, communicated clearly via text/calls/emails/in- person, professional, let us know what was going on or next steps along the way, made the drop off and pick up very easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Super fast fix and they washed the car inside and out@
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Helpful friendly great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good job! Seamless and easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything was good except you kept the car for 10 days vs. an initial estimate of 3 to 5 days when I dropped off th car. This was stated as due to Chevrolet delaying the part delivery, but I would have expected Fix to have reliabily confirmed that before I dropped off the car.
Customer Service - 4.0/5.0 -
Excellent but not as pro-active as they should have been about informing me of the delays.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Fix Auto did a good job on fixing the damage on my 2025 Foster Subaru. Though my insurance paid the amount, the cost of fixing amazed me. They charged $9000 plus to fix a hood, front right corner light and associated dents and brackets. My assessment was maximum $3000 for his damage and I confirmed with a collision repair expert. This huge amount is going to cause my monthly premium to go up significantly.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, great repair and very fast, thanks