Fix Auto Paramount
In operation 27 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/paramount.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0
My Experience - 0.0/5.0 -
this place took over a month to finish my car. every time they set a date for my car to be ready, they would find something else wrong with my car to prolong the process. It seemed as they were making up stuff that was wrong with my car because of how long they were taking to complete it.
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
There was a residual air leak
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was friendly and the customer service was great ! Everything was done on a timely manner and my car looks like nothing ever happened! Thank you ! Definitely will recommend
Likely to Recommend - 0.5/5.0 -
Will not recommend due to the experience I had. Even when I finally picked up my vehicle and after being told that "an expert (better than the dealer) came and checked all errors" and "we drove the car for more than 30 mins to make sure everything was repaired" my vehicle displayed an error stating that the wind shield fluid was low and needed service which was discovered upon starting the car on the premise before leaving Fix Auto. Very poor attention to details! One incident that really proves this is when I was told on 7/12 (which caused another unnecessary and completely preventable week long delay) that someone at Fix Auto Paramount FAILED to realize that my back bumper needed to be repaired even when this detail was listed in the check in sheet I signed with the shop on day 1. I found it hard to believe that after multiple delays already, no one overseeing the repairs compared what details were documented when checked in versus what was completed after weeks coming out of the body paint shop.
Repair Quality - 0.5/5.0 -
Proper communication of repair completion dates and regular status updates needs to be heavily improved. The completion of the repairs to my vehicle were delayed more than 5 times in a span of 2 months. For each delay, I was not provided accurate updates about the status of my vehicle until I called the day before the date promised. I received text messages stating everything is on track but when I called the day before the promised date to schedule the pickup for the following day, I was told details of delays that surely should and could have been communicated days in advance instead of waiting for me to call the day prior to the promised pick-up dates. Again, this happened multiple times throughout the duration of the repairs.
Customer Service - 0.5/5.0 -
Customer communication and updates play a crucial part to overall customer satisfaction and the communication I received was horrible. There was always some sort of delay that was not properly communicated until the day prior to the committed date last promised. Each time I HAD TO CALL to find out the details instead of the shop being proactive and calling me to communicate that there was a delay and properly providing the details and reason as to why the vehicle can not be picked on the date promised. What is very inconvenient was that the pickup times they communicated was always on a weekday at 4pm and I always had to make arrangements at work to try to meet them at this time but what is even more frustrating is that no one had the common courtesy to even call me to tell me that the vehicle would not be ready. What if I had just shown up without calling and went off the the text updates telling me the car was ready!?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think it would be nice to keep the team updated if any changes to the schedule due date ...that way they'll let the customer know if any delay