Fix Auto Pasadena

4.8 (4,061reviews)
97%
2245 E. Foothill Blvd,  Pasadena,  CA  91107
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Shop AssistantSparkles

In operation 61 years, 55 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/pasadena.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Tesla

Reviews (4,061)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear communication, and impressive turnaround times. Many highlight the professionalism and friendliness of the entire team, with frequent mentions of feeling well-informed throughout the repair process via texts, calls, and emails. Repairs are frequently completed ahead of schedule, and vehicles are often returned freshly cleaned. Customers appreciate the transparency, attention to detail, and the seamless coordination with insurance companies. Several customers noted this was not their first visit, reflecting strong loyalty. A few customers pointed out areas for improvement, including occasional quality control issues such as scratches or misaligned panels remaining after repair, delays in communication, and limited operating hours that made drop-off and pick-up difficult for working customers. Overall, the vast majority of feedback reflects a highly positive experience with strong recommendations.
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"Their customer service and attention to detail was excellent! They went above and beyond. I would highly recommend and if I ever need it again, ..." Read more
"... me updated every few days on the status, and even beat their estimated completion date by about 30% after I requested a sooner date to save money on ..." Read more
"Could not have had a better experience! Extremely professional in every respect. Greatly appreciated the attention to detail and care. Very highly recommend- ..." Read more
"Great organization, great quality of work and great customer service. Never had any problem with Fix Auto Pasadena. Can't ..." Read more
"Excellent job! Fast service, quality work, and very friendly staff. Great experience from start to finish. Highly recommend!"
"My car was repaired and returned in 10 days, compared to the estimated 4 weeks."
"The updates is amazing and I got my car 2 weeks earlier than the estimated time of completion"
"They promised it by June 29 but I got my car on the June 10"
"Great customer service! Very satisfied with timely status update, and quick turnaround. Highly recommended!"
"... text and over the phone regarding my car process. The vehicle was completed before the time frame. The team members went above and beyond when it came ..." Read more
"Besides professional and excellent workmanship, I was contacted every day as the work was progressing. They even finished the car early."
"Work is excellent and communication from the company was outstanding."
"Amazing service! The staff was so kind and they were great at communicating updates about my car repairs. It made it easier for me to coordinate when I could ..." Read more
"... even called the rental company to pick me up. I was updated via text and over the phone regarding my car process. The vehicle was completed before the time frame. ..." Read more
"... equipment, there was a 1 week delay to my repair. I had to proactively call and get updates, very friendly staff. After calling, I found out my car was ready for ..." Read more

My Experience

Likely to Recommend

Repair Quality

Did not put back the equipment they moved in n my van

Customer Service

Returned Clean

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Repair Quality

I am very impressed with the resulting body repair. You are all artists over there

Customer Service

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Repair Quality

Happy with work

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

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Repair Quality

Everything was great with this claim….thanks for all of the staff members!😎

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Fix Auto Pasadena worked quickly and efficiently on my car. The process was smooth and completely taken care of for me, including with the rental car. The team at Fix Auto had incredible customer service, especially Patricia, who helped me out when I had any questions or concerns. Would recommend Fix Auto to anyone. Thank you Fix Auto!

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

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Repair Quality

Patricia is great!

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Everyone was professional and helpful. The communications and work was great. Especially, your customer representative. I couldn’t remember her name. She was very pleasant throughout the process.

Customer Service

The staff was friendly and professional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Happy with service! Super nice and fast. Thank you

My Experience

Inside the car has paint smell. I put a portable fan inside the car all night and it still smells bad.

Likely to Recommend

Repair Quality

Yes, car looks great. Front tires were over-inflated

Customer Service

Repairs look great and restored back to new. The fog light doesn't match the existing one on the left side but can't complain-it's fixed. They also inflated both my front tires way beyond what they should be which made for a hard ride--had to deflate them myself.