Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Not gonna happen. Definitely suggesting that people go elsewhere.
Repair Quality - 1.0/5.0 -
The repair was completed. There were 8 occasions where I was told it would be done, received no call, and only discovered that it would be another few days when I called. I ended up having to pay for a day of the rental out of pocket because you reported the repair complete when it was not. Shoddy work from a previous repair was promised to be remedied, it was not. Seriously never coming here for any reason ever again and I will be suggesting that no one that I know ever does. Awful communication, unfulfilled promises, decent repair work.
Customer Service - 0.5/5.0 -
If you read the previous comment, it should be clear. Communication was awful. I had to call repeatedly, never received promised call backs, 8 times I was told it would be done "Tomorrow" and tomorrow came and went, I had to call to find out that it would be another few days. Never did find out why.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I ended up completely satisfied because I think this is just the run around that happens in 2026. I haven't used my insurance to cover a claim since before the pandemic. Things changed. Amanda and your other team members were patient with my continuing frustration with the process. Your team took care of the rental car issue that the error in ordering parts caused. And they were kind to me even though I am sure I seemed crazy. Life is basically too hard right now in many other areas. They did the best they could to minimize how hard this was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They kept we informed at every stage of the process. Very professional and thorough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service. They have the knowledge and equipment to perform what I needed.
Customer Service - 5.0/5.0 -
Polite, knowledgeable, kept me informed.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall, I was satisfied with my repair experience. However, I would recommend taking extra precautions when matching and applying paint to ensure the correct color is used on the correct areas of the vehicle. There was an issue with the paint color placement on my vehicle, so better attention to detail in this area would be appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication throughout was great. Repair was done in a timely manner.
Customer Service - 5.0/5.0 -
I was communicated throughout.
Returned Clean
My Experience - 5.0/5.0 -
Very professional. Everything matched perfect and all systems working !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job. Hit a deer on a 23 Acura MDX. Cannot tell it ever happened. All electronics / monitoring systems work perfect. Did a good job with my insurance co.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
As far as I can tell the repair quality seems fine.
Customer Service - 3.5/5.0 -
Communication with me was good, but there seemed to be some lack of communication between Flow, Enterprise, and Progressive regarding who would cover the cost of the rental after the initial estimated completion date passed. Also, the repairs took longer than expected.
Returned Clean
My Experience - 5.0/5.0 -
Jorge was amazing! He took such good care of my vehicle! I will always recommend this business!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff kept informing me of the progress they were making…. their work was very impressive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Victoria's attention to detail and professionalism from beginning to end showed her commitment to providing excellence in customer service. She really made my process with Flow simple & easy.
Returned Clean
My Experience - 5.0/5.0 -
Great job guys and gals!
Likely to Recommend - 4.5/5.0 -
They did a good job. They just need to be cleaner at the end of the process.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
I think quality control can be better. The end product is important and sections of the inside of my car were dirty from the guys working.
Returned Clean
My Experience - 5.0/5.0 -
Fast update
Likely to Recommend - 5.0/5.0 -
I ll recommend to others
Repair Quality - 5.0/5.0 -
Responsibility updates every thing
Customer Service - 5.0/5.0 -
Great service