Flow Collision Center of Charlottesville
In operation 66 years, 6 years at this location.
At FLOW Collision of Charlottesville, we specialize in servicing Audi, Volkswagen, and Mazda, but repair all major brands in the Charlottesville area. We work directly with a large number of insurance companies and can handle your claim from drop off to pick up. We have a crew of certified technicians and have the specialized equipment for all the new high tech vehicles including aluminum repair and panel replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
My repairs are still not complete
Repair Quality - 0.5/5.0 -
My repairs are not complete and no one has contacted me to say anything! Please let me know if you have the part it to complete the repairs
Customer Service - 2.5/5.0 -
No one really had answers to my questions
Returned Clean
Likely to Recommend - 2.5/5.0 -
I wish I can but I’ll be lying.
Repair Quality - 3.0/5.0 -
Unfortunately, upon arriving I saw a big gap on the hood. Told the lady up front, she said I have to talk to another lady that left early sick and we drove 4 hours to pick up our vehicle. I gave a 6 because we had daily updates which I appreciate.
Customer Service - 3.0/5.0 -
Again, everything was fine until the day of pick up.
My Experience - 5.0/5.0 -
Awesome customer service and body work.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The receptionist at my first appointment was rude and disrespectful; on second visit she lacked knowledge of my appt. This made me lack confidence in the process. After my first estimate, the estimate increased five-fold. I was terrified and called in the insurance company to mitigate. This resulted in a fair negotiation but I’m left with unsettling feelings about the process. I hope the Flow Kia sales team reads these reports. . .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
There were three occasions when I was promised a call back by both the people who answer the phones and the Jorge, but they never did. Jorge was very responsive when I went to the repair store to talk to him in person.
Likely to Recommend - 5.0/5.0 -
For sure already been telling people
Repair Quality - 5.0/5.0 -
Above and Beyond! Thank you, Juanita, Victoria, Amanda! Thank you all so much for taking all the stress out of dealing with my unfortunate circumstances. God bless you all🙌💯
Customer Service - 5.0/5.0 -
Jaunita & Victoria 🙌💯
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, professional service
Customer Service - 5.0/5.0 -
Professional and kind
My Experience - 5.0/5.0 -
Except that the delivery time was pushed out many times, the work was completed very nicely!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My only complaint is that it took a month to repair what seemed to be a relatively minor problem.
Customer Service - 5.0/5.0 -
Office staff was always helpful and polite and Christian was communicative and very informative and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Good job great work, we been coming since it was browns. You guys did a wonderful job job then . And still are doing a 100% great job . Your staff and team are awesome!!!!!! Highly recommended. I been to other places before and they were awful . Flow keep up the good work. Hope you guys get a bonus or rise.Thanks Al Lot Have a good day
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional ethical skill ,reasonable and honesty evaluation cost. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Flow Collision does an excellent job!
Customer Service - 5.0/5.0 -
They keep in touch via text, and on site, their people are very pleasant and helpful. Shout out to Victoria and to Jorge!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I have had my car repaired when it was Brown's. I am very impressed and delighted that Flow has taken over. They are very professional with their service.