Fort Hill Collision Services

4.8 (234reviews)
98%
213 College St.,  Amherst,  MA  01002

In operation 27 years.

Our family owned facility offers personal touch and knowledge of collision repair industry which allows us to make the experience of going thru the process more pleasant for our clients. On our staff we have experts in claim handling, insurance appraisal processing and customer satisfaction with combined over 75 years of experience. We of course offer superior quality collision and auto body repairs as result of which we are certified collision repair facility by Nissan, Volvo, Hyundai, Infinity, Kia, Dodge/Ram/Chrysler, FIAT and others. We collaborate with ALL insurance carriers but ultimately we work FOR our CLIENTS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia

Reviews (234)

Likely to Recommend

Repair Quality

Very professional and quality work.

Customer Service

Returned Clean

My Experience

AWESOME customer service, AWESOME work. You all made me feel like you were willing to fight for me & make sure I got the best service possible both from you & my insurance company. Debbie was SO helpful. A+ service. SO refreshing in this business. Thank you.

Likely to Recommend

100% would recommend. Some of the best car service I have ever received.

Repair Quality

Absolute 10. Great service, great customer service. You all advocated for me with my insurance and got the job done. Would recommend you highly to others.

Customer Service

Awesome. The front office people are just wonderful.

Returned Clean

Likely to Recommend

Absolutely will recommend

Repair Quality

I am very happy with the excellent customer service and repair work done on my vehicle.

Customer Service

Returned Clean

My Experience

Everyone was very professional and informed about my vehicle anytime I called or stopped in. I appreciate the effort to detail and making sure all parts and pieces were fixed properly.

Likely to Recommend

Repair Quality

Great service. Excellent work

Customer Service

Likely to Recommend

Repair Quality

Customer Service

The attention to quality and customer service was underwhelming and at times disappointing throughout the whole repair process. I had to followup to request the forms I needed to sign. When the forms were sent over, my last name was misspelled. I inquired about a quote for additional work and after not hearing anything, had to followup for more details. My contact Deb was not proactive in reaching out to me to provide updates throughout the process in a particularly prolonged repair timeframe due to back and forths with the other driver's insurance, I didn't feel particularly prioritized as a customer. Her overall tone when we spoke on the phone didn't feel particularly professional. The work on the vehicle itself however was top notch!

Returned Clean

My Experience

Thank you

Likely to Recommend

No question, great people.

Repair Quality

Even cleaned the interior!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

When the work was done, the car looked like new. I have nothing but good words for all the staff, not only for doing the work but for guiding me through the insurance process on two claims, and it was especially delightful working with Debra Labarre.

Likely to Recommend

Repair Quality

Very professional,knowledgeable, and patient!

Customer Service

Very professional,knowledgeable, and patient!

Returned Clean

Likely to Recommend

Repair Quality

Thank you so much for being so helpful, the lancer looks fantastic! I really appreciate it, y’all are the absolute best!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very good work, above and beyond customer service I would highly recommend this shop.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Amazing work and great communication

Customer Service

My Experience

The attention to detail at Fort Hill is second to none.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Good

Repair Quality

Great

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean