Frank's Collision - Texas City

4.9 (122reviews)
96%
2627 Palmer Highway,  Texas City,  TX  77590

In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (122)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The repair work, including paint matching and bodywork, received strong acclaim. Communication was a standout highlight, with customers appreciating daily text updates that kept them informed throughout the repair process. Timeliness was another strength, as many vehicles were completed ahead of schedule. Staff friendliness and professionalism were frequently commended. A few customers noted areas for improvement, including occasional communication lapses, minor paint imperfections, and repairs taking longer than initially estimated, as mentioned directly in their feedback.
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"... in complete awe after picking my cherokee back up! Frank's went above and beyond my every expectation. From the office staff, to the engineers and the ..." Read more
"My car looks like new and they did it in a very short time."
"I cannot tell that there was a repair performed on my vehicle, which is a really good thing."
"... Repair provided most excellent customer service. They were fast and friendly. They provided updates through texts to keep me up to speed on the progress of my repair. ..." Read more
"... results of their work. I was anxious til I saw my car. Seamless work, I feel like I got a new car." Read more
"We were surprised at how quickly the repairs were completed."
"Was surprised when got call to pick up my vehicle 3 days early than estimated completion date."
"... ladies I dealt with were friendly and knowledgeable. They had my car ready within a week of the accident. I was only there about 5 minutes when I dropped it ..." Read more
"They completed the job ahead of schedule."
"Truck looks great. Perfect color match. Job was done on time!"
"I loved the daily text from Franks informed me of the status on my vehicles repair. I didnt have to wonder and ..." Read more
"... amazing. Would never know it had been in an accident. Communication was greatly appreciated!! Loved being able to get updates as requested and even a call when I had questions. ..." Read more
"... year and the work is done right. They are fast and the communication is spot on. They always have updates for the customers. Keep up the good work." Read more
"One of the best repair services I've ever had. We received text messages on every thing that was done and everyone was very courteous."
"The work on the vehicle was fine it was the lack of communication for me. They had our vehicle for 3 weeks do to a part that ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

A++++ Service. Work is excellent, I was kept informed and updated on my repairs from drop-off through completion of the work. Highly recommended!

My Experience

They did an awesome job and they kept me updated with the work being done 10 out of 10 would recommend

Likely to Recommend

Repair Quality

Not only was the repair work a great job, but the cherry on top was that my vehicle was cleaned inside and out. Great service!

Customer Service

Very friendly and helpful staff.

Returned Clean

My Experience

Everyone was nice and polite. I think the job was done well.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The color match was excellent and the job was done earlier than expected.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Frank's Coolision Repair provided most excellent customer service. They were fast and friendly. They provided updates through texts to keep me up to speed on the progress of my repair. I was very pleased, and highly recommend them.

Customer Service

My Experience

Extremely professional, exceptionally friendly, work was carried out with care and efficiency. This is the second time I have had body work/repairs completed at Franks Collision and while I hope there won't be a third time, they'll certainly remain my first choice.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was great. Service was great. Office staff was excellent. Work done was amazing.

Likely to Recommend

Repair Quality

Excellent job. Great office staff.

Customer Service

Returned Clean

Likely to Recommend

I would recommend Frank's Collison

Repair Quality

Cannot tell where car was damaged.

Customer Service

Frank's representing made experience easy. From the estimate to picking up vehicle.

My Experience

I loved the daily text from Frank’s informed me of the status on my vehicle’s repair. I didn’t have to wonder and follow up.

Likely to Recommend

Repair Quality

Great staff, great work and great customer service

Customer Service

Returned Clean

My Experience

Frank’s went above and beyond in fixing my car. The end result is beautiful, my car looks like new. The ladies in the front office were wonderful! They notified me daily about the progress and the shop completed the repairs in a very short period of time. I highly recommend them if you need your car fixed!!

Likely to Recommend

They do wonderful work and made my car look like new.

Repair Quality

My car looks like new and they did it in a very short time.

Customer Service

They kept me informed with the progress on a daily basis and were extremely friendly and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Management was amazing Those women get it done. My truck was fixed in the amount of time they said, and took care of my return rental car Awesome service that is rare

Customer Service

Couldn't ask for better service. Really know what's going on and extremely customer friendly

Returned Clean

My Experience

Missing mirror part

Likely to Recommend

Repair Quality

Part missing on left outside mirror

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did a great job.

Likely to Recommend

Repair Quality

The receptionist was wonderful and you guys kept me informed regularly

Customer Service

The receptionist was wonderful!!

Returned Clean

Likely to Recommend

Repair Quality

everything was great dealing with Franks. The updates on the car repairs daily helped in the process.

Customer Service

She was great to deal with. She addressed the issue with the molding that will need to be re-attached at a later date.

My Experience

They completed the job ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service