Fred M. Susan Autobody Inc
In operation 10 years.
Fred M. Susan Automobile Body Repairing & Auto Painting is a benchmark in the auto repair industry in the city of Somerville, MA We provide excellent automotive repair service and quality like no other We offer Towing and Free Estimates to best serve our customers. We've been repairing vehicles for more then 5 years with excellence, expertise and honesty We are have passion for what we do and that's why we are 4.9 stars on Carwise and Google.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I am so pleased with the service level and clear communication I received from the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
there’s nothing to add everything was great.
My Experience - 5.0/5.0 -
I was thrilled with the results of your skilled autobody specialists work on my Subaru! I was also grateful for the text messages and for the work to find the parts and calculate the costs. I will highly recommend your business to friends! Gratefully, Margaret Studier
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Suburb body work on the right front fender and rear bumper!! Excellent communication in text messages. Work completed a day before the predicted day for pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The vehicle looks like it came out of the showroom.
Customer Service - 5.0/5.0 -
Great experience, very nice people. Would recommend 👍🏻
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work. Great representative on the phone.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Truthfully, the girl answering the phones- Spanish speaking always had some sort of attitude when it came to providing updates or answering questions. I chose Fred’s because it was convenient to my elderly father but the worst time was that my father arrived about 30 mins early to pick up his car… all she had to do was to ask him to take a seat and wait until the car was ready… but she starting huffing and puffing about him being there early, terrible attitude. My father did not said anything because he is not the type of person to complain but he felt terrible. I had called for an update the week earlier and she did not wanted to give me a complete update- i told you should know because the car is there and you guys should be knowledgeable about whats need it… she always had a nasty attitude, but to also have it with elderly people is truly uncalled for. I don’t think i would back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and well done
Customer Service - 5.0/5.0 -
Outstanding job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly staff,eye for detail. They even put air in my tires!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me updated on status of repairs. Friendly and courteous staff with attention to detail including car wash and filling tires with air!
My Experience - 5.0/5.0 -
Thanks for all your help
Likely to Recommend - 5.0/5.0 -
I have no problem recommending Fred M Susan to a friend or family member.
Repair Quality - 5.0/5.0 -
They did an amazing job. I can’t notice any prior damage.
Customer Service - 5.0/5.0 -
They are a great company with high end customer service
My Experience - 0.0/5.0 -
Why did I get a text that my car was picked up? My car wasn’t ready yesterday when I was supposed to pick it up, and was told MINI Cooper would need to come in and fix an airbag light issue caused due to taking the door apart.