Freeman Collision LLC

4.9 (2,892reviews)
98%
225 E Laurel Ave,  Foley,  AL  36535
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (2,892)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. The staff receives high marks for professionalism, friendliness, and genuine care throughout the repair process. Many customers highlight outstanding communication, with regular updates keeping them informed at every stage. Timeliness is a recurring strength, with numerous vehicles completed ahead of schedule. Customers also frequently appreciate the added touch of receiving their vehicles cleaned and detailed. A small number of customers noted areas for improvement, including more proactive status updates during repairs, ensuring all repair items are completed before vehicle return, and clearer communication around timelines when delays occur.
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"Freeman Collision exceeded my expectations from start to finish. The team provided an estimate within minutes of my ..." Read more
"I wouldnt take my car anywhere else. Great customer service and excellent quality work. Trustworthy is the best word to describe the overall experience. ..." Read more
"... submitting them for me. When the repairs were completed, I was very impressed at the amazing work! My car looks brand new! Thank you so much Freeman Collision! I would highly ..." Read more
"This place is definitely a five star collision center. I appreciate their hard work with getting my truck ..." Read more
"No One but Freemans will ever touch my vehicle to repair damage! Thank you to everyone who worked on it. It looks ..." Read more

Likely to Recommend

Repair Quality

I felt like they cared about me and my vehicle. I would use them every time. Thanks

Customer Service

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Customer Service

Returned Clean

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Repair Quality

Perfect 👌🏻 🙌🏼

Customer Service

Perfect

Returned Clean

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Front of this girl needs Customer Service training, very unfriendly and rude

Repair Quality

One area of the damage was not done. I was not made aware that this area would not be done. Jeremiah had it on the list to be done and he told me when I picked up the car that State Farm denied it told him not to get involved and that they would call me. State Farm never called me and said that area around the driver side window would not be done. I have messaged State Farm three times and they have not replied regarding that area. It's very petty of State Farm to do this. That area is very small so I'm waiting to hear back from them. Hopefully, they will approve that area to get done. Thank you.

Customer Service

Jeremiah was great. The front office girl was not.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

My car was repaired quicker than anticipated, and also cleaned!

Customer Service

Returned Clean

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Customer Service

Returned Clean

My Experience

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Highly recommend

Repair Quality

Great service. Excellent work friendly and on a timely manner.

Customer Service

Great work

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Great color match everything's done as expected...Thanks. Great Work...

Returned Clean

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The price quoted to me for this repair was significantly less than I was quoted elsewhere

Repair Quality

Customer Service

The only thing that I was disappointed with was being charged an extra 3 1/2% for paying with a credit card, and not being told in advance that the up charge would not happen if I paid with a check or cash.

Returned Clean

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Repair Quality

The were excellent. Woek was excellent. It was fast and they were extremely professional

Customer Service

Returned Clean

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Repair Quality

Amazing

Customer Service

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Repair Quality

The work was done completely to my satisfaction. The staff was wonderful to work with, especially Jeremiah. Communication was great. They kept me up to date through the entire process.

Customer Service

Jeremiah is a joy to work with!

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Repair Quality

Customer Service

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Repair Quality

Justin was very helpful and communicated with me every step of the way. I felt the work was exceptional and the staff very friendly,

Customer Service

Very satisfied.

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Repair Quality

Customer Service

Returned Clean