Full Tilt Auto Body & Collision

4.8 (1,403reviews)
99%
164 West St.,  West Hatfield,  MA  01088

In operation 18 years, 5 years at this location.

Full Tilt Auto Body & Collision in West Hatfield, MA is a full service collision facility, family owed and operated since 2008. Full Tilt has been voted Best in the Valley in Auto Body Repair, Mechanical Service and Detailing since 2013 to the present, as well as voted #1 in the same three categories in the Daily Hampshire Gazette Readers Poll in 2014 & 2015. Our customer service is unparalleled in the Pioneer Valley. Full Tilt also maintains the highest level of technology to perform repairs on the absolute newest vehicles in the industry, while performing exacting repairs on all years, makes and models. Full Tilt Auto Body & Collision puts our customers first while working with all insurance companies, and all claims, to make sure that every customer gets a safe and proper repair. We provide inexpensive loaner vehicles if needed. We set up rental for those eligible and have it on premise to ensure a seamless drop off and pick. Check our reputation, then come check us out.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,403)

My Experience

Actually the owner’s aunt Marianne was gushing all about what a great place Full Tilt is on Facebook. I had lots of communications and good interactions and was a happy camper to get the Mazda back.

Likely to Recommend

Repair Quality

Everyone was on the ball and very nice.

Customer Service

Good comminications

Returned Clean

My Experience

Staff were very friendly, kept me informed of progress on the car.

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Repair Quality

Customer Service

Returned Clean

My Experience

This is the first time I’ve ever had to get a repair that involved an accident and, therefore, dealing with insurance. I was very concerned about the difference in what the insurance was going to pay and the total of the damages. Ana and Rachel were very reassuring when I spoke with them, however I think it might be helpful to explain that part of the process in more detail up front. I also think it may be helpful to understand the time frame it takes to complete all work before getting the car back. Having said all that, I am appreciative of all the work completed and how nice everyone was through this.

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Repair Quality

Customer Service

Returned Clean

My Experience

Great. Place second time here in from nh been spreading word on how good they are

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Repair Quality

The best

Customer Service

Gret

Returned Clean

My Experience

Outstanding start to finish! So professional and helpful. Clear to see why Full Tilt is Best in the Valley year after year When you have a bad car day, these folks can turn it around.

My Experience

Very professionally done work. Car looks great for 16 years old!

Likely to Recommend

Repair Quality

Excellent work and service

Customer Service

Returned Clean

Likely to Recommend

I have done so already.

Repair Quality

Full Tilt is so much better than any body repair shop I have ever used or even heard about. I have already recommended Full Tilt to friends, and will continue to do so. I have left positive reviews on Google and Yelp.

Customer Service

Rachel is smart, friendly, and honest. She was a big help. I give her an A+

Returned Clean

My Experience

My Experience

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Repair Quality

Customer Service

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My Experience

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Repair Quality

Customer Service

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My Experience

I've never had to have my car repaired. Full till made the process very easy, I received text message throughout the process. My vehicle came out just like new! I would highly recommend for any car repairs you need done!

My Experience

They did a tremendous job. From the receptionist to the people in the back! It took a little long but it was all worth it when I got my vehicle back in excellent condition and detailed right down to the front seat floor mats!! Excellent job from everyone!

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Repair Quality

Customer Service

Returned Clean

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I would say Full Tilt does good work but it takes a very long time.

Repair Quality

Customer Service

Returned Clean

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absolutely

Repair Quality

Nice job. Looks good as new

Customer Service

Great customer service: very friendly, explained everything well.

Returned Clean

Likely to Recommend

I took pics of their card to use as referrals.

Repair Quality

I had major financial concerns and Full Tilt respected that. They worked hard at giving me options that didn't compromise the integrity of the vehicle while still making the repair look good. They kept me informed every step of the way.

Customer Service

I could go on forever about this. Absolutely top notch. Polite. No long hold times. And the best was being able to always speak to the employee that called me. No relay of messages.

Returned Clean

Likely to Recommend

Repair Quality

All the employees were very helpful and answered all my questions. The repair process was great and the car looks great.

Customer Service

I give all the customers service employees A+.

Returned Clean

My Experience

Extremely competent, knowledgeable team. Excellent customer service and timely, detailed communication. Impeccable work on my vehicle. The car accident was miserable, but the Full Tilt experience was amazing.

Likely to Recommend

Already have

Repair Quality

Excellent work. Meticulous attention to detail

Customer Service

Outstanding! Extremely professional, personable team without exception. Everyone I interacted with was great. Communication was frequent and detailed

Returned Clean

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My Experience

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Customer Service

Returned Clean