Full Tilt Auto Body & Collision
In operation 18 years, 5 years at this location.
Full Tilt Auto Body & Collision in West Hatfield, MA is a full service collision facility, family owed and operated since 2008. Full Tilt has been voted Best in the Valley in Auto Body Repair, Mechanical Service and Detailing since 2013 to the present, as well as voted #1 in the same three categories in the Daily Hampshire Gazette Readers Poll in 2014 & 2015. Our customer service is unparalleled in the Pioneer Valley. Full Tilt also maintains the highest level of technology to perform repairs on the absolute newest vehicles in the industry, while performing exacting repairs on all years, makes and models. Full Tilt Auto Body & Collision puts our customers first while working with all insurance companies, and all claims, to make sure that every customer gets a safe and proper repair. We provide inexpensive loaner vehicles if needed. We set up rental for those eligible and have it on premise to ensure a seamless drop off and pick. Check our reputation, then come check us out.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes full tilt is the best body shop in western ma ! From nuts to bolts they cover every aspect of collision with precision . Expert craftsmanship and top of the line office help to guide you through the process of getting your vehicle repaired . 5 star all the way !!
Likely to Recommend - 5.0/5.0 -
Full Tilt was recommended to us and we are a valued customer there-
Repair Quality - 5.0/5.0 -
I would like to thank everyone who helped us deal with our vehicle while being repaired at Full Tilt Auto Body. Super customer service.
Customer Service - 5.0/5.0 -
Super customer services, always available when needed.
Returned Clean
My Experience - 5.0/5.0 -
My 2nd time dealing with Full Tilt1st correcting a substandard paint job by another company and this time repairing body damage. Outstanding work by management and staff. Special thanks to Nicole and Anna who made the whole process smooth and stress free. 👍Dealing with local companies pays dividends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unfortunately, in the last two years, I’ve become well acquainted with full tilt autobody! They consistently do a perfect job. I certainly cannot tell that anything ever happened to my car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matt and The Full Tilt crew are the absolute best ! Thank you for promptly fixing the mirror on my Bug🚙
Likely to Recommend - 5.0/5.0 -
Already did :)
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Despite problems with my insurance coverage, my experience at Full Tilt was wonderful. Rachel and Anna were especially knowledgeable, professional, and easy to work with. I will definitely recommend Full Tilt!
Likely to Recommend - 5.0/5.0 -
But I would warn them that their insurance might not cover everything.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rachel and Anna were fantastic.
Returned Clean
My Experience - 5.0/5.0 -
I love the experience that I had. I loved the text messages with the updates. My car looks amazing. Thank you
Likely to Recommend - 5.0/5.0 -
I will highly recommend you to anyone.
Repair Quality - 5.0/5.0 -
My car looks amazing. You did a great job. The detailing also looks amazing. I will surely recommend you to anyone. Thank you
Customer Service - 5.0/5.0 -
Your customer service was very polite and very knowledgeable. I loved getting the text messages on the updates
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Full Tilt to anyone in need of car repairs!
Repair Quality - 5.0/5.0 -
I hit a snowbank in my 2023 Kia Telluride and I trusted Full Tilt with the repairs. I don't ever write company reviews, but in this case I would like to spread the word about Full Tilt's top tier work. They handled EVERYTHING from negotiating repairs with my insurance agent, to even setting up a rental car for me! Their customer service is outstanding. When my insurance company wanted to use cheap aftermarket parts to repair my vehicle, Full Tilt stepped in and successfully negotiated using only high quality OEM parts. They really stand by their work. I am a very satisifyed customer and would recommend Full Tilt to anyone in need of high quality repairs done on their vehicle.
Customer Service - 5.0/5.0 -
I hit a snowbank in my 2023 Kia Telluride and I trusted Full Tilt with the repairs. I don't ever write company reviews, but in this case I would like to spread the word about Full Tilt's top tier work. They handled EVERYTHING from negotiating repairs with my insurance agent, to even setting up a rental car for me! Their customer service is outstanding. When my insurance company wanted to use cheap aftermarket parts to repair my vehicle, Full Tilt stepped in and successfully negotiated using only high quality OEM parts. They really stand by their work. I am a very satisfied customer and would recommend Full Tilt to anyone in need of high quality repairs done on their vehicle.
Returned Clean
My Experience - 0.0/5.0 -
Repair to vehicle is very noticeable as button head rivets give away were the damage was I own several aluminum fords that have had the same repair done a can’t tell we’re damage was as it looks factory .
Likely to Recommend - 4.0/5.0 -
I think you they did a great job with the appraiser, however my husband is an aircraft mechanic and thought some of the items charged for were not necessary. Also they should replace and put items back on the same way they were originally assembled.
Repair Quality - 4.0/5.0 -
Did not detail properly and used cheaper way of putting bumper back on with rivets not inset. FORD say you can do it, but should have matched the way the other side was with rivets.
Customer Service - 4.5/5.0 -
Great communication with status through the process and very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The car was not only beautifully repaired, but it came back shiny clean, out AND in. It was like we received a new car. The service, including the repair itself and customer response was above and beyond. Thank you so much, Phoebe Mitchell and Pat
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for all your hard work. I know I might have come across unappreciative, but it was really all from a place of concern over the cost with insurance. We are extremely happy with the work you provided and the process along with way of keeping us informed. You made it easy! Thank you!
Customer Service - 5.0/5.0 -
I'm extremely happy with your customer service. Everyone is so nice but Kaylin was exceptional.
Returned Clean
My Experience - 5.0/5.0 -
Excellent job and staff were great to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great group to work with, keep you up to date throughout the process.
Customer Service - 5.0/5.0 -
Very personable and detailed for all aspects of the repair
Returned Clean
My Experience - 5.0/5.0 -
I am so happy with the results so thank you! Everyone was so nice to work with. What an awesome shop!