Full Tilt Auto Body & Collision
In operation 18 years, 5 years at this location.
Full Tilt Auto Body & Collision in West Hatfield, MA is a full service collision facility, family owed and operated since 2008. Full Tilt has been voted Best in the Valley in Auto Body Repair, Mechanical Service and Detailing since 2013 to the present, as well as voted #1 in the same three categories in the Daily Hampshire Gazette Readers Poll in 2014 & 2015. Our customer service is unparalleled in the Pioneer Valley. Full Tilt also maintains the highest level of technology to perform repairs on the absolute newest vehicles in the industry, while performing exacting repairs on all years, makes and models. Full Tilt Auto Body & Collision puts our customers first while working with all insurance companies, and all claims, to make sure that every customer gets a safe and proper repair. We provide inexpensive loaner vehicles if needed. We set up rental for those eligible and have it on premise to ensure a seamless drop off and pick. Check our reputation, then come check us out.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm extremely satisfied with the customer experience, very friendly staff,and the few times I needed to call,didn't have to go through long process to get a hold of someone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service, very friendly staff,kept u in the loop with the process, highly recommend to have your vehicle service through them,did amazing body work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome job was very quick and professionally done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome place
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Plug-in hybrid monitoring light inside exterior charging-port door on driver’s front quarter-panel no longer connected/working. This didn’t affect charging, which seems to work as needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We appreciated your continuous updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
the work from the accident went fine as far as I can tell but I had a preexisting scratch and minor dent that we had made a plan for me to pay for them to fix it. they said that the scratch was down to the metal so for rust prevention and protection I should have them fix that scratch, and I agreed. when I went to pick up the car, they had charged me $500 and they had done a "paintless dent repair" as they called it and did not even touch the scratch. they seemed confused that it hadn't been done, and they offered a "touch up" job if I brought the car back to them at a later time. I had waited 6+ weeks for my car to be finished, and with driving there and back twice it would have been ~3 hours of driving I decided it wasn't worth it to have to deal with them anymore so I didn't come back. no one ever contacted me about it.
Customer Service - 0.5/5.0 -
please see previous comment. I was sold by Rachel because she said they would take care of me and take care of everything. they dropped the ball for over a week after my insurance approved them to move on to the next step and they did nothing during that time. then the very last step, which is to have my insurance send someone to go over the car before final approval and release of the car back to me, my insurance was dragging a bit, maybe by a day. full tilt called me up and offered to let me take the car if I paid them the balance out of pocket, which was ~$30,000. it was incredibly insulting to offer that. who has that much money just around to pay them out of pocket? I contacted my insurance and didn't even hear back from them and then everything was just done. so I can't say whether they were trying to get a huge amount of money out of me knowing it would be difficult to reimburse me since they were the ones who were approved for insurance payment. I say this because they also contacted me to offer me detailing at an additional cost, and then Rachel called me to tell me that I didn't need that, but it's okay that they offered it to me to pay for because they were "just doing their jobs", which would have cost me hundreds of dollars that I didn't need to pay for. finally, the scratch thing was just too much. such incompetence. anyone reading this would be like, it's so far away why did you choose this place? my husband had some work done when the previous owner or manager was working there and had a really good experience. that was not the case this time and him being present for the whole process was good because it was clear that things have gone downhill at this place.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You all do a great job! Have recommended
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional friendly staff. Workmanship beyond excrlellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Back to showroom condition
Customer Service - 5.0/5.0 -
Always friendly & informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have an old car so I was hesitant about spending money on "optional" repair work. This was not an insurance claim. I waited a few days to respond after completion of the work to make sure everything was OK after driving a few days. I am very happy to report that the work done at Full Tilt Auto Body was even better than I had hoped for. I am quite satisfied and impressed by the service I received start to finish. Matt, the owner, spoke with me personally several times to keep me updated. His staff was friendly, helpful and responsive in every way. I felt totally cared for and highly recommend Full Tilt for anyone's consideration.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the start your team has been amazing. Explaining all the steps very clearly and giving us useful advice. Thank you.
My Experience - 5.0/5.0 -
Super positive experience! Communication was clear and frequent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service from day one, I was kept updated on my car through almost daily texts which was great, if I had any questions and called the shop all of the staff where so helpful and when I picked up my car it was a great easy transfer to leave the rental with them. I would totally recommend to all my family and friends.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good group of folks. Saved me a bunch of money by pulling my dent rather than coating and painting. Also gifted me a part they had lying around, which probably saved me 4 figures. Im not saying go out and wreck your car just to meet them, but it's nice to know decent folks will help you get up and running again.