Full Tilt Auto Body & Collision
In operation 18 years, 5 years at this location.
Full Tilt Auto Body & Collision in West Hatfield, MA is a full service collision facility, family owed and operated since 2008. Full Tilt has been voted Best in the Valley in Auto Body Repair, Mechanical Service and Detailing since 2013 to the present, as well as voted #1 in the same three categories in the Daily Hampshire Gazette Readers Poll in 2014 & 2015. Our customer service is unparalleled in the Pioneer Valley. Full Tilt also maintains the highest level of technology to perform repairs on the absolute newest vehicles in the industry, while performing exacting repairs on all years, makes and models. Full Tilt Auto Body & Collision puts our customers first while working with all insurance companies, and all claims, to make sure that every customer gets a safe and proper repair. We provide inexpensive loaner vehicles if needed. We set up rental for those eligible and have it on premise to ensure a seamless drop off and pick. Check our reputation, then come check us out.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Super positive experience! Communication was clear and frequent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service from day one, I was kept updated on my car through almost daily texts which was great, if I had any questions and called the shop all of the staff where so helpful and when I picked up my car it was a great easy transfer to leave the rental with them. I would totally recommend to all my family and friends.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good group of folks. Saved me a bunch of money by pulling my dent rather than coating and painting. Also gifted me a part they had lying around, which probably saved me 4 figures. Im not saying go out and wreck your car just to meet them, but it's nice to know decent folks will help you get up and running again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff is knowledgeable, friendly, thoughtful and easy going in challenging circumstances
Customer Service - 5.0/5.0 -
They were able to complete the work in a time frame that worked for me.
Returned Clean
My Experience - 5.0/5.0 -
All was good! Thank you Mike
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have referred.
Repair Quality - 5.0/5.0 -
Excellent service and knowledge
Customer Service - 5.0/5.0 -
Completely understood my claim(s).
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
There were many small errors with the car. I appreciate the attention to detail and making sure everything was right in the planning phase, but the actual body work was disappointing. There were three errors when we first picked it up, and somehow someone left a screwdriver inside of the paneling of the car. I feel like whoever did that should be talked to… I don’t think I could drop a screwdriver and forget about it like that. Either way, I feel like the planning was well done but the actual body work was done not very well. Many uneven points and small mistakes. Not very happy for the price.
Customer Service - 3.5/5.0 -
There were many small errors with the car. I appreciate the attention to detail and making sure everything was right in the planning phase, but the actual body work was disappointing. There were three errors when we first picked it up, and somehow someone left a screwdriver inside of the paneling of the car. I feel like whoever did that should be talked to… I don’t think I could drop a screwdriver and forget about it like that. Either way, I feel like the planning was well done but the actual body work was done not very well. Many uneven points and small mistakes. Not very happy for the price.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Totally
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Full Tilt is the absolute best! i know my car will come back as good as new!! they communicate and always answer the phone! i feel they are always looking out for the customer!
Customer Service - 5.0/5.0 -
top customer service as usual!
Returned Clean
My Experience - 5.0/5.0 -
Great team up front, skilled team in shop. I will now be an advertisement for Full Tilt auto body. Thanks much for your expertise. Stan.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Have already recommended you to friends.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Nicole was great. Even when she didn't know the answer to my questions, she did the right thing by saying she would get the answer for me, and then referring me to Rachel, who fully answered all my questions. Your customer service was outstanding with regular updates, proactive and clear communications. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already did!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The minor body work was handled very professionally, from the estimating process to providing progress updates to the quality of workmanship. The customer service team is always a pleasure to work with and I appreciate the customer-centric focus!!
Likely to Recommend - 5.0/5.0 -
Have used them with my past car and wouldn’t take the work need anywhere else!
Repair Quality - 5.0/5.0 -
High quality work & customer centric focus by the Team
Customer Service - 5.0/5.0 -
Made good suggestions prior to the repair, kept me fully advised & updated, stayed within estimates