Gar Corp,Global Auto Repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Annette was very good and professional . She put me at ease with the process and kept me updated. This is the second time I’ve used Global Auto Repair

Customer Service - 5.0/5.0 -

the quality of work was very good and Annette was there to assist me throughout the repair. She was professional and kept me up to date on the repair. This is the 2nd time I'm with Global Repair

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Expensive Not happy they don’t fixed nice They don’t know how to smile

Customer Service - 1.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Please contact me regarding replacement of the rear bumper sensor that was cracked during the repair. Thank you! Jason Sealey

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Here’s the updated version with your input: I am extremely dissatisfied with the service I received at Global Auto Repair. Throughout the entire process, I was not kept informed about the status of my vehicle, and communication was severely lacking. Lynette, one of your staff members, was particularly unhelpful and unprofessional. She repeatedly suggested that I call for updates instead of providing them, and her responses were never satisfactory. Her attitude was negative and visibly frustrated each time we spoke. When I eventually spoke with her supervisor, Richard, he expressed frustration and even complained about having other customers ahead of me—this was at 8 AM, when we all have work to get to. Despite this, my car was still not repaired. They didn’t order a simple $20 cap, didn’t put in any coolant or oil, and the paint job was done terribly. They even spray-painted over my window tint! The car still doesn’t work, and after being without it for a month, I had to sign a liability form and pay a $500 deductible to have it towed off the lot. This was, by far, the worst experience I’ve had with a repair shop. The poor service, lack of communication, and minimal work done on my car have left me with a highly negative impression. I would never recommend this shop to anyone. No one should have to endure this kind of frustration and waste of time. Let me know if you’d like any further adjustments!

Repair Quality - 0.5/5.0 -

I would never recommend this repair shop to anyone. It was the worst experience I’ve ever had after bringing my BMW here following a car accident. I had to sign a liability waiver and get my car towed off the lot because they refused to complete necessary repairs, like ordering a simple cap. The paint job was poorly done, and they even sprayed over my window tint. On top of that, the car is still not fixed. The office staff was rude, especially Lenette, who lacked basic customer service skills. Their supervisor, Richard, failed to address any of these issues and seemed more interested in complaining about other customers than explaining what was wrong with my car. I’m genuinely surprised he holds a supervisory role. To make matters worse, they made no effort to atone for their mistakes or take responsibility for the poor service. Once again, I would never recommend this shop to anyone, whether it’s an individual or an insurance company. If you want to waste a month of your time and experience constant frustration, then this is the place for you.

Customer Service - 0.5/5.0 -

I would rate this a 1. Completely dissatisfied and would never come back. I would never recommend this repair shop to anyone. It was the worst experience I’ve ever had after bringing my BMW here following a car accident. I had to sign a liability waiver and get my car towed off the lot because they refused to complete necessary repairs, like ordering a simple cap. The paint job was poorly done, and they even sprayed over my window tint. On top of that, the car is still not fixed. The office staff was rude, especially Lenette, who lacked basic customer service skills. Their supervisor, Richard, failed to address any of these issues and seemed more interested in complaining about other customers than explaining what was wrong with my car. I’m genuinely surprised he holds a supervisory role. To make matters worse, they made no effort to atone for their mistakes or take responsibility for the poor service. Once again, I would never recommend this shop to anyone, whether it’s an individual or an insurance company. If you want to waste a month of your time and experience constant frustration, then this is the place for you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good quality workmanship and friendly service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0 -

Again, I would have expected that the blinker light assembly to have been replaced with a new one dew scuff marks and damage.

Repair Quality - 4.0/5.0 -

I still have a scrape on my blinker assembly. That's why I asked if you replaced it. I was told that you did not replace it.

Customer Service - 5.0/5.0 -

Customer service was good.

My Experience - 5.0/5.0 -

It took longer than I would have liked but I appreciate the effort of your team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

THANKFUL

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You always provide the greatest service! And I did request that USAA return to your previous collaboration!

Customer Service - 5.0/5.0 -

Global has been my “go-to” body shop for over 15 years, I believe! I always recommend you to others - because your work is impeccable - and your customer service assistants(?) are always courteous - especially Annette! I also continue to “lobby” for you with USAA insurance - for them to reaccept you as an “associate” body shop.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Only place I would recommend!

Repair Quality - 5.0/5.0 -

Looks better than before the accident!

Customer Service - 5.0/5.0 -

Amazing service! Received regular text updates to the repairs, and they finished a few days ahead of schedule! Professional from getting an estimate through to picking up the car when it was completed! No one wants to get a car repaired, but if you need to Global Auto Repair is the only place on Oahu to get the job done right.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Employee honest

Customer Service - 5.0/5.0 -

Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Appreciate the up to date texts, friendly service, speedy repair and it didn’t go over the allotted budget car rental approval time which has me grateful as all can be ..that no money out of pocket for a Tbone hit that wasn’t my fault. Mahalo nui loa 🙏🏼

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very professional and competent employees . . . especially annette

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repairs done made the damage look unnoticeable

Customer Service - 5.0/5.0 -

Customer service representative Jenny was very professional and answered all our questions

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0