Gautier's Auto Body and Glass, Inc.

4.7 (1,520reviews)
94%
P.O. BOX 1118,  Dahlgren,  VA  22448

Gautier's Auto Body & Glass, Inc. is a family owned Business that has the home town feel. We have been in business for 40 years and value our customers and their concerns. Quality and safety are our goals for your vehicle, also good communication throughout the repair process by using your phone number or e mail that you provide to us .

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,520)

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My Experience

The team at Gautier’s has always taken amazing care of my car when I have brought it in. They consistently keep me updated on my vehicle and when it should be ready-or if there may be delays. Their customer service is unmatched.

My Experience

Likely to Recommend

Repair Quality

Very satisfied with the work they're always so kind and so professional.I will always take my vehicle there.If I never need anything repaired You guys rock.Thank you so much for all your great service candy smiley

Customer Service

Awesome nice respectful and well knowled

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My Experience

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Repair Quality

Still waiting on a logo for rear of fender. It took longer than originally to fix rear panel.

Customer Service

They were helpful and explained things very well.

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The repairs are always excellent so I will continue to use you guys when I need someone

Repair Quality

The repair is excellent as always. Only reason for a 9 instead of 10 is that it took longer than expected

Customer Service

I was kept up to date throughout except for the day I was supposed to pick my car up. There was an issue and I found out in the middle of the day it would not be ready. I had gotten a ride to work but then had no way to get home. I had to scramble and my son had to leave work to get me. I realize that things happen but a heads up the day before would have been nice

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My Experience

Lack of internal communication within the shop. I was told multiple times that the car was or was not gonna be ready at a specified date. The car was delivered full sanding dust in interior. Seems that the area was not properly masked and protected or clean afterward. I also had to remove overspray on the rear glass.

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My Experience

The survey had two choices so I clicked "no" so I could comment. The repair process was exceptional. My wife picked up our Jeep and the Freedom Top screws were in the cup holders. She asked what they were. The office agent asked a man in the garage who said they were in the cup holderswhen the Jeep was dropped off and they are for the roof. I did not drop off my Jeep with the Freedom Top unsecured. The invoice shows the man-hours for removal. Even if I did a gentlemen would not let a lady drive off with the roof unsecured. There were thunderstorms which could have caused leaks or worst they could have blown off.

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For sure will recomend

Repair Quality

Very nice very helpful and great work done on time.

Customer Service

Returned Clean