G&C Auto Body - Benicia
In operation 54 years, 8 years at this location.
G&C Auto Body has been family owned and operated since 1972. Walk into a G&C Auto Body location and you might be forgiven for thinking that you’ve just entered a swanky hotel lobby or cruise company lounge. The massive wooden counters, nice carpets, tasteful lighting and well dressed employees might surprise you at first, but it’s all part of the G&C Auto Body experience, which is carefully crafted to make you feel welcomed and at ease. “When someone walks into one of my shops I want them to understand that I plan on being in business for a long time,” Owner Gene Crozat says, “I’m fussy about everything.” The waiting areas even include gourmet coffee, pastries, sodas and a fridge filled with chilled bottles of water. Cushiony couches and a TV tuned to the news complete the image of a confident and comfortable establishment
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Quick turn around
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
See 1st answer.
Customer Service - 0.5/5.0 -
I wanted to provide you with an update regarding the repairs to my vehicle and document several concerns that I have after getting it back from the body shop. The body shop advised that they had “pulled everything straight to alignment.” However, after inspecting the vehicle myself, I do not believe the repairs were completed properly. The area where my vehicle was impacted is still not aligned correctly, and there are large, uneven panel gaps that are clearly visible on both the driver and passenger sides of the vehicle. I will be attaching videos documenting these alignment issues. I also noticed a significant difference in the sound where the quarter panel was cut and repaired. When compared to the surrounding areas of the vehicle, that section sounds noticeably hollow, which raises concerns about the quality and integrity of the repair. I believe this could also explain why the vehicle sounds different while driving. Since getting my vehicle back, the suspension has been making a very loud, hollow rattling noise, and the vehicle now vibrates while driving, especially over uneven roads. These issues were not present before the accident, leading me to believe the vehicle has not been restored to its pre-accident condition. Additionally, it appears the body shop may have cut corners and rushed the repair process. I discovered that a section of my lift gate had been repainted, despite the body shop denying that they performed any work on the lift gate. The new paint is of poor quality and is visibly noticeable, failing to match the quality of the original paintwork. There is also a new scuff on my driver’s side taillight that was not present before the vehicle entered the body shop. Given the number of issues I have identified—including the improper frame/panel alignment, excessive gaps, questionable quarter panel repair, abnormal suspension noise and vibration, poor paintwork, and new damage to my taillight—I am very concerned that my vehicle was not repaired properly or returned to its pre-accident condition. For documentation purposes, I will be attaching videos showing the excessive panel gaps, the hollow sound where the quarter panel was repaired, and the abnormal noises and vibrations while driving. I will also include photographs of the poor repaint on the liftgate and the new scuff on the driver’s side taillight. Please let me know what you recommend as the next steps. I believe an independent inspection may be necessary to determine whether the repairs meet industry standards and whether additional damages should be pursued. I want to ensure these concerns are documented as part of my claim and that the body shop is held accountable if the repairs were performed improperly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and the repairs were impeccable, thanks!
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Hmmmm
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It took so long!
Likely to Recommend - 5.0/5.0 -
Very satisfied
Repair Quality - 5.0/5.0 -
I already said it earlier
Customer Service - 5.0/5.0 -
My car work great after installing a new catalytic converter. The system of my car works perfectly when I'm driving for a couple of days, the power the charging of battery, and energy consumption, are all at par
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful customer service and the work done looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They are the best. From the front desk and all the auto guys. I always feel welcome and they do fabulous work
Likely to Recommend - 5.0/5.0 -
Yes I will inform family and they can reach out to others.
Repair Quality - 5.0/5.0 -
Wonderful staff Always keep me updated during the process
Customer Service - 5.0/5.0 -
Very attentive.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
As stated before some under trimming came off while driving so I would like for them to put it back on.
Customer Service - 4.0/5.0 -
Repair was nice however there was loose under trimming and a piece came off. Still looking for time to take the car back to have them attach it back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Efficient and faster than their timeline.