Gerber Collision & Glass - Albany (Or)

4.9 (1,870reviews)

98%

(541) 926-7248

357 11th Ave SE, Albany, OR 97322

98%

See Photos

357 11th Ave SE
Albany, OR 97322

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Albany (Or)

See Photos

357 11th Ave SE
Albany, OR 97322

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Albany offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

Nissan

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Website

Reviews (1,870)

Sort By:
Newest
Rating

1,525 Customers Rated

5 Stars

71% Complete

(1328)
4 Stars

6.4% Complete

(119)
3 Stars

1.2% Complete

(23)
2 Stars

0.9% Complete

(17)
1 Star

0.5% Complete

(9)
< 1 Star

1.6% Complete

(29)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. Communication was a standout highlight, with many appreciating regular text and phone updates throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and accommodating. Some customers noted areas for improvement, including occasional delays in updates, parts-related setbacks, and a few instances where repairs required a return visit for minor corrections. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... informed of any additional issues that were found. They did a wonderful job on the repairs and my car looks and runs like new! I couldnt be more satisfied with the work and the ..." Read more

"... was happening all along the process. And of course, the repair was 100% perfect!" Read more

"Everyone was very kind and efficient. I was also pleasantly surprised to find the inside ..." Read more

"Gerber Collision did an outstanding job on my repairs. Their communication was top-notch from start to finish, and the customer service was consistently professional ..." Read more

"They went above and beyond for me. They took off our wheelchair carrier and put it on ..." Read more

"It was ready ready 2 days early!"

"Our vehicle was finished a few days early. We were so happy about that. Thank you!!"

"It was actually a week early"

"... Employees stayed late to let me get my car after work. My car was done quickly and it looks perfect. Overall 1010 would recommend to anyone and everyone!" Read more

"The estimate was around 3-4 days and it took ~2 weeks."

"Gerber staff sent an update every, or nearly every, day letting us know that the car was still on track."

"... excellent. I truly appreciate their professionalism, communication, and care." Read more

"Communication was great and process was easy as it gets!"

"They didnt always give me updates when they said they would."

"I like being able to text for communication. Response time could be faster and more informative, but appreciate not having to call."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... informed of any additional issues that were found. They did a wonderful job on the repairs and my car looks and runs like new! I couldnt be more satisfied with the work and the ..." Read more

"... was happening all along the process. And of course, the repair was 100% perfect!" Read more

"Everyone was very kind and efficient. I was also pleasantly surprised to find the inside ..." Read more

"Gerber Collision did an outstanding job on my repairs. Their communication was top-notch from start to finish, and the customer service was consistently professional ..." Read more

"They went above and beyond for me. They took off our wheelchair carrier and put it on ..." Read more

"It was ready ready 2 days early!"

"Our vehicle was finished a few days early. We were so happy about that. Thank you!!"

"It was actually a week early"

"... Employees stayed late to let me get my car after work. My car was done quickly and it looks perfect. Overall 1010 would recommend to anyone and everyone!" Read more

"The estimate was around 3-4 days and it took ~2 weeks."

"Gerber staff sent an update every, or nearly every, day letting us know that the car was still on track."

"... excellent. I truly appreciate their professionalism, communication, and care." Read more

"Communication was great and process was easy as it gets!"

"They didnt always give me updates when they said they would."

"I like being able to text for communication. Response time could be faster and more informative, but appreciate not having to call."

Caitlin (Toyota owner) reviewed 8/7/26

super thankful to have my car worked on as quickly as possible and triston was a big help :) he always answered any questions i had and we super nice and friendly !!

Cheryl (Honda owner) reviewed 8/6/26

Rosa (Honda owner) reviewed 8/6/26

Michelle (Ford owner) reviewed 8/5/26

I am impressed with their work and professionalism. I will absolutely recommend them.

The team took great care of my car and has her looking brand new again! Thank you!

Staff kept me informed and worked around my schedule for drop off and pick up.

Trevin (Kia owner) reviewed 8/4/26

Service was great. No complaints.

Elizabeth (Toyota owner) reviewed 8/4/26

The bumper replacement looks perfect and well done! This did not seem like a bare minimum car service whatsoever. You guys seemed very happy to help and really helped a lot! I appreciate you guys and thank you so much!

Westly (Mercedes-Benz owner) reviewed 7/30/26

Excellent

Excellent work

Christopher (Nissan owner) reviewed 7/29/26

Tristan was communicative and friendly. Office staff very helpful! I knew what was happening the whole time. They got my car back to me 3 days ahead of schedule. Great folks to work with.

Klarissa (Toyota owner) reviewed 7/28/26

William (Nissan owner) reviewed 7/27/26

Melissa (Hyundai owner) reviewed 7/27/26

Faith (Toyota owner) reviewed 7/27/26

Terry (Toyota owner) reviewed 7/25/26

I guess that depends on whether I get my floor mats back.

I just noticed that all 4 of the rubber floor mats were removed and not put back in the vehicle. These are expensive items and I want them back.

All 4;of the rubber floor mats that were in the vehicle were removed and not put back. I want those floor mats. They fit my vehicle and they are expensive.

Joanna (Toyota owner) reviewed 7/23/26

Diana (Nissan owner) reviewed 7/20/26

When we picked up the car, the inside of the car was immaculate. Looked & smelled like a brand new car. They were very easy to work with always kept us informed what was going on. Car was ready one day earlier. I would highly recommend them.

Always kept us informed

Nancy S (Chevrolet owner) reviewed 7/13/26

Efficient Excellent job done. Fast efficient and friendly. They were very helpful in guiding me through the process. The car looks great!

Lawrence (Dodge owner) reviewed 7/10/26

They did a great job and a good time frame

Jodi (Ford owner) reviewed 7/9/26

They went above and beyond for us helping move my husband's wheelchair ramp from one car to another twice. They did a fantastic job on my husband truck. They kept us informed on the progress and was completed on time. Everything went so very smooth. I am very happy with the service and would recommend them to anyone.

They went above and beyond for me. They took off our wheelchair carrier and put it on our other car and returned it to the truck when it was done. Everyone was so nice and carrying. Our truck looks great and was done in a timely manner.

Brandy (Toyota owner) reviewed 7/9/26

Natalie (Jeep owner) reviewed 7/6/26

Awesome experience and super nice staff.

I super wasn’t expecting my car to be returned cleaner than how I left it! Thank you so much. It was genuinely nasty.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Albany (Or)

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Albany (Or)

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,870)

1,525 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0 -

Repair Quality - 1.5/5.0 -

Customer Service - 1.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -