Gerber Collision & Glass - Albany (Or)

4.9 (1,901reviews)

98%

(541) 926-7248

357 11th Ave SE, Albany, OR 97322

98%

See Photos

357 11th Ave SE
Albany, OR 97322

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Albany (Or)

See Photos

357 11th Ave SE
Albany, OR 97322

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Albany offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

Nissan

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Website

Reviews (1,901)

Sort By:
Newest
Rating

1,545 Customers Rated

5 Stars

70.8% Complete

(1345)
4 Stars

6.4% Complete

(121)
3 Stars

1.2% Complete

(23)
2 Stars

0.9% Complete

(18)
1 Star

0.5% Complete

(9)
< 1 Star

1.5% Complete

(29)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team received high marks for professionalism, friendliness, and going above and beyond, including unexpected touches like vacuuming interiors and washing vehicles. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays without prior notice, parts not reassembled correctly, and missing personal items, reflecting direct customer feedback rather than systemic issues.

Select to learn more

Service Quality
Timeliness
Communication

"The quality of work and professionalism really made the Albany, OR Gerber Collision stand out! If ever I needed ..." Read more

"... with was professional, helpful, and genuinely kind. The repair process was smooth, communication was excellent, and I always felt like I knew what was going on ..." Read more

"... informed of any additional issues that were found. They did a wonderful job on the repairs and my car looks and runs like new! I couldnt be more satisfied with the work and the ..." Read more

"... cleaned, which was not part of the repair at all. They really go above and beyond for their customers." Read more

"They went above and beyond for me. They took off our wheelchair carrier and put it on our other car and returned ..." Read more

"Ready 5 days early"

"... our experience. The communication was excellent. The work was completed sooner than expected. Thank you for the job you did." Read more

"... Employees stayed late to let me get my car after work. My car was done quickly and it looks perfect. Overall 1010 would recommend to anyone and everyone!" Read more

"It was done a day earlier than I expected."

"The estimate was around 3-4 days and it took ~2 weeks."

"... me informed throughout the entire repair process. Communication was consistent, proactive, and clear from start to finish. Whenever there was an update or potential change ..." Read more

"Gerber staff sent an update every, or nearly every, day letting us know that the car was still on track."

"I loved how attentive and helpful everyone was. Communication was frequent and I knew what was happening all along the process. And of course, the repair was 100% perfect!"

"Very friendly staff, communication was excellent and the service was lightning fast"

"... my experience at Gerber Collision & Glass. Their customer service was wonderful from start to finish, and the repair work on my vehicle was excellent. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The quality of work and professionalism really made the Albany, OR Gerber Collision stand out! If ever I needed ..." Read more

"... with was professional, helpful, and genuinely kind. The repair process was smooth, communication was excellent, and I always felt like I knew what was going on ..." Read more

"... informed of any additional issues that were found. They did a wonderful job on the repairs and my car looks and runs like new! I couldnt be more satisfied with the work and the ..." Read more

"... cleaned, which was not part of the repair at all. They really go above and beyond for their customers." Read more

"They went above and beyond for me. They took off our wheelchair carrier and put it on our other car and returned ..." Read more

"Ready 5 days early"

"... our experience. The communication was excellent. The work was completed sooner than expected. Thank you for the job you did." Read more

"... Employees stayed late to let me get my car after work. My car was done quickly and it looks perfect. Overall 1010 would recommend to anyone and everyone!" Read more

"It was done a day earlier than I expected."

"The estimate was around 3-4 days and it took ~2 weeks."

"... me informed throughout the entire repair process. Communication was consistent, proactive, and clear from start to finish. Whenever there was an update or potential change ..." Read more

"Gerber staff sent an update every, or nearly every, day letting us know that the car was still on track."

"I loved how attentive and helpful everyone was. Communication was frequent and I knew what was happening all along the process. And of course, the repair was 100% perfect!"

"Very friendly staff, communication was excellent and the service was lightning fast"

"... my experience at Gerber Collision & Glass. Their customer service was wonderful from start to finish, and the repair work on my vehicle was excellent. ..." Read more

Robert (Toyota owner) reviewed 9/26/26

The work was done carefully and ahead of schedule. Thank you!

Margaret (Honda owner) reviewed 9/24/26

I’m very pleased with the repairs done on my car. Tristan kept me informed at each important point as to progress made and what was still needed. Both he and Adrienne were kind, respectful and welcoming thru out. I will recommend this shop to my friends and family. And if I have the need again, will definitely return to this shop! Thank you!

Bonny (Ford owner) reviewed 9/24/26

My car is beautiful! The people were great to work with!

I will also use this shop in the future

My car was beautiful

The personnel were great

Hanferd (Toyota owner) reviewed 9/21/26

Allison (Honda owner) reviewed 9/18/26

mechanics went above and beyond with communication

above and beyond

Anthony (Chevrolet owner) reviewed 9/16/26

You all did a helpful, professional job. I felt very taken care of and the job was well done. Thank You.

Ashley (Subaru owner) reviewed 9/16/26

David-And-Dolores (Toyota owner) reviewed 9/14/26

We were nervous about getting any business to repair our vehicle and are very surprised with the service and quality of work we received, it was first class. I especially appreciated getting regular update texts.

This was an experience I was not expecting, usually it is tough dealing with any car repair dealer, however we were greeted by a person who could assure us he could help and he delivered! We were kept informed daily of progress, when I went to pick up I was walked around, they had even had subcontractors check the forward radar. Daily I received a text regarding progress!!!! Which amazed me! When I picked up they walked me through the work, I was even more surprised when I discovered the inside of the vehicle had been cleaned. 5 stars from me !

Miranda (Toyota owner) reviewed 9/14/26

Tamara (Acura owner) reviewed 9/14/26

Thorough and thoughtful! Speedy service and done when they said it would be! They even cleaned my car!

Gael (Chevrolet owner) reviewed 9/10/26

Great service and good communication

David (Ford owner) reviewed 9/10/26

bad job

Carroll (Toyota owner) reviewed 9/7/26

Russell (Ford owner) reviewed 9/4/26

I brought my vehicle in on a Monday and had it back by Friday ,,, that kind of turn around is unheard of !!! And an awesome job !!

Cary (RAM owner) reviewed 9/3/26

God job everyone

Ariana (Jeep owner) reviewed 9/3/26

Yolanda (Hyundai owner) reviewed 9/2/26

Customer service is top notch! Very friendly and welcoming receptionist. After the repair, they even vacuumed and washed my car!! I would highly recommend their service!!!!

Rose (Subaru owner) reviewed 9/2/26

You all did a fabulous job!

Michael (Toyota owner) reviewed 8/31/26

Clinton (Toyota owner) reviewed 8/31/26

Nice people they did a good job keeping me informed of progress and it even cost less than what they quoted

Friendly people They did a good job keeping me informed best thing is My rig looks awesome I will recommend them

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Albany (Or)

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Albany (Or)

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,901)

1,545 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0

Customer Service - 3.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -