Gerber Collision & Glass - Albany (Or)

4.9 (1,880reviews)
98%
357 11th Ave SE,  Albany,  OR  97322

Gerber Collision & Glass - Albany offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia
Nissan

Reviews (1,880)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. Communication was a standout highlight, with many appreciating regular text and phone updates throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and accommodating. Some customers noted areas for improvement, including occasional delays in updates, parts-related setbacks, and a few instances where repairs required a return visit for minor corrections. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... informed of any additional issues that were found. They did a wonderful job on the repairs and my car looks and runs like new! I couldnt be more satisfied with the work and the ..." Read more
"... was happening all along the process. And of course, the repair was 100% perfect!" Read more
"Everyone was very kind and efficient. I was also pleasantly surprised to find the inside ..." Read more
"Gerber Collision did an outstanding job on my repairs. Their communication was top-notch from start to finish, and the customer service was consistently professional ..." Read more
"They went above and beyond for me. They took off our wheelchair carrier and put it on ..." Read more
"It was ready ready 2 days early!"
"Our vehicle was finished a few days early. We were so happy about that. Thank you!!"
"It was actually a week early"
"... Employees stayed late to let me get my car after work. My car was done quickly and it looks perfect. Overall 1010 would recommend to anyone and everyone!" Read more
"The estimate was around 3-4 days and it took ~2 weeks."
"Gerber staff sent an update every, or nearly every, day letting us know that the car was still on track."
"... excellent. I truly appreciate their professionalism, communication, and care." Read more
"Communication was great and process was easy as it gets!"
"They didnt always give me updates when they said they would."
"I like being able to text for communication. Response time could be faster and more informative, but appreciate not having to call."

My Experience

Great service, friendly attitudes, and I was very satisfied with the repairs.

Likely to Recommend

Repair Quality

Wonderful service, friendly, and kind d. I would highly recommend

Customer Service

Returned Clean

My Experience

Gerber is the only place l will take my vehicles for body repairs, always get top notch service.

My Experience

Great comminucation and great job on updating information. It was very helpful for me to know about the timing of when my truck was going to be done and ready for pickup.

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Repair Quality

Customer Service

My Experience

Very professional and friendly. Keeper me informed on progress of work.

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Repair Quality

The work on my vehicle looks great and staff very knowledgeable, friendly and helpful.

Customer Service

Returned Clean

My Experience

Gerber kept me informed throughout the process and returned my car good as new exactly when they said they would. Very pleasant folks to work with.

Likely to Recommend

Repair Quality

Very friendly, kept me informed the entire way and did a flawless repair

Customer Service

My Experience

Everyone was helpful, service was prompt, and communication was clear. They drove all the way to Corvallis to deliver my car after it was done. Very happy with Gerber!

My Experience

Repair done quickly and also cleaned my car. Awesome service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

super thankful to have my car worked on as quickly as possible and triston was a big help :) he always answered any questions i had and we super nice and friendly !!

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I am impressed with their work and professionalism. I will absolutely recommend them.

Repair Quality

The team took great care of my car and has her looking brand new again! Thank you!

Customer Service

Staff kept me informed and worked around my schedule for drop off and pick up.

My Experience

Service was great. No complaints.

My Experience

The bumper replacement looks perfect and well done! This did not seem like a bare minimum car service whatsoever. You guys seemed very happy to help and really helped a lot! I appreciate you guys and thank you so much!

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Repair Quality

Customer Service

My Experience

Excellent

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Repair Quality

Customer Service

Excellent work

My Experience

Tristan was communicative and friendly. Office staff very helpful! I knew what was happening the whole time. They got my car back to me 3 days ahead of schedule. Great folks to work with.

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