Gerber Collision & Glass - Albany (Or)

My Experience - 5.0/5.0 -

They did a great job and a good time frame

My Experience - 5.0/5.0 -

They went above and beyond for us helping move my husband's wheelchair ramp from one car to another twice. They did a fantastic job on my husband truck. They kept us informed on the progress and was completed on time. Everything went so very smooth. I am very happy with the service and would recommend them to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond for me. They took off our wheelchair carrier and put it on our other car and returned it to the truck when it was done. Everyone was so nice and carrying. Our truck looks great and was done in a timely manner.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome experience and super nice staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I super wasn’t expecting my car to be returned cleaner than how I left it! Thank you so much. It was genuinely nasty.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I am totally satisfied with my experience at Gerber Collision & Glass. Their customer service was wonderful from start to finish, and the repair work on my vehicle was excellent. I truly appreciate their professionalism, communication, and care.

Repair Quality - 5.0/5.0 -

I am totally satisfied with my experience at Gerber Collision & Glass. Their customer service was wonderful from start to finish, and the repair work on my vehicle was excellent. I truly appreciate their professionalism, communication, and care.

Customer Service - 5.0/5.0 -

I am totally satisfied with my experience at Gerber Collision & Glass. Their customer service was wonderful from start to finish, and the repair work on my vehicle was excellent. I truly appreciate their professionalism, communication, and care.

Returned Clean

My Experience - 5.0/5.0 -

Really appreciate the staff being flexible and showing me a few options. Got two quotes around Albany and this shop let me "pick my toppings" instead serving it to me their way. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes, I would recommend Gerber Collision to anyone.

Repair Quality - 5.0/5.0 -

We are very satisfied with our experience. The communication was excellent. The work was completed sooner than expected. Thank you for the job you did.

Customer Service - 5.0/5.0 -

Our experience with customer service, was excellent. They kept us informed every step of the way. Very friendly staff.

My Experience - 5.0/5.0 -

Great work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication was great. The finished job looks great. The staff was excellent. Repairs were finished ahead of schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The continued updates and the work was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I gave a 10 because my experience exceeded my expectations. Everyone I interacted with was professional, helpful, and genuinely kind. The repair process was smooth, communication was excellent, and I always felt like I knew what was going on with my vehicle. The team made what could have been a stressful situation much easier to navigate. My car looks great, the customer service was outstanding, and I felt valued as a customer from beginning to end. I would confidently recommend Gerber Collision & Glass to anyone needing repairs.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I had an excellent experience from start to finish. The customer service was outstanding, and everyone was professional, friendly, and genuinely helpful. Lily and Astrid especially made a lasting impression. They made me feel welcomed the moment I walked in and always took the time to answer my questions thoroughly without making me feel rushed. Their kindness, patience, and knowledge made what could have been a stressful process much easier. The entire team created a positive and comfortable environment, and it was clear that they truly care about their customers. I highly recommend this shop and am very grateful for the exceptional service I received.

My Experience - 5.0/5.0 -

They are always professional and do superior work. I would not take any of my vehicles anywhere else.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the quality of work and level 9f customer service.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The truck looked just as good as when I bought it, after the repairs were finished.

Likely to Recommend - 5.0/5.0 -

yes I would

Repair Quality - 5.0/5.0 -

everything came out looking better than before

Customer Service - 5.0/5.0 -

everything went smoothly and I was promptly notified about the status of my vehicle untill the very end.

Returned Clean

My Experience - 5.0/5.0 -

Gerber was able to get my Expedition into their shop quickly and kept me informed on repairs and when to expect it done. They did great work and it looks great! Thank you!

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Gerber as both my husband and I have had body repairs done on our vehicles and have been very happy with the results.

Repair Quality - 5.0/5.0 -

My Expedition got in for repairs right away and it looked really nice when they were done. I would absolutely recommend them to others. Thank you

Customer Service - 5.0/5.0 -

They kept me informed about the status of how repairs were going by phone and text.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lilly did an excellent job. Receptionist did not give us her name.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Second time I’ve used them. Great communication. Cheerful staff. Happy with the end product. Would use again and recommend!

Likely to Recommend - 5.0/5.0 -

Yes second time we’ve used and have recommended

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Pleasant, friendly, helpful and very good communication via multiple means

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Office staff was very helpful and friendly!

Returned Clean