Gerber Collision & Glass - Alpharetta

4.9 (3,472reviews)
99%
6060 Atlanta Hwy N,  Alpharetta,  GA  30004
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Gerber Collision & Glass - Alpharetta offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,472)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional service quality, with repairs frequently described as flawless and vehicles returned looking brand new. Communication was a standout strength, with regular text updates and proactive status notifications keeping customers well-informed throughout the repair process. Timeliness was a recurring highlight, as vehicles were often completed ahead of schedule, exceeding customer expectations. The friendly, professional, and knowledgeable staff created a welcoming atmosphere that made stressful situations manageable. A few customers noted minor concerns, including post-repair issues such as noise, unresolved mechanical items, and one instance of perceived rudeness during pickup, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service and great job with the repair."
"The whole experience from beginning to end was excellent."
"The staff was very professional and did a great job with the work as well as communicating with me during the process. ..." Read more
"The professionalism and care taken by Gerber Collision and Glass is top-notch. This is my second repair with them and I am thankful ..." Read more
"... was friendly. I received updates constantly, and my vehicle was ready before I expected. They also did a fabulous job." Read more
"... seen. I was kept informed every step of the way. The truck was completed in a timely manner.And looked brand new when I received it." Read more
"Great people and the repairs looked amazing. Turn around time exceeded my expectations by days if not weeks."
"They were wonderful- car looks great - way ahead of scheduled date - so professional and kind"
"Car was ready a full week earlier than expected which was so great."
"They have a great team that kept me up to date on all repairs and everyone was very accommodating."
"... was excellent! I was kept updated on the progress, communication was excellent and the work was perfect." Read more
"Great service and repair. Loved the high level of communication. Repair was excellent. Would highly recommend Gerber"
"Outstanding experience. Communication and efficiency were top notch!"
"The update texts were great, and being able to follow along with the tracker made it so easy."

Likely to Recommend

Repair Quality

Nice

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job. I was very happy with the quality of the work. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience. Was communicated with the entire process. Vehicle came back looking better than before the accident. Went the extra mile and buffed the headlight lenses that wasn’t in their scope of work 👍🏻

Likely to Recommend

Repair Quality

Always attentive to detail and work completed in a timely fashion

Customer Service

Very personable staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish this was an excellent experience. Close to my house and they completed the repairs several days earlier than originally estimated. The car was delivered back to me spotlessly clean inside and out, and the instructions from the team were very explicit about what I needed to be aware of. I would highly recommend this collision, glass and car repair company. A Professionally run organization.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am grateful for the excellent service provided by the entire team at Gerber Collision & Glass.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car came out looking brand new and clean.

Likely to Recommend

Repair Quality

Customer Service

My car looks like I was driven off the lot brand new. Thank you so much!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service and excellent customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Timely repair!

Customer Service

Sales explained every step of the process and was kept up to date.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ryan C did an excellent job . Kudos to him Updates given 2-3 times are really good . Overall, great job in every aspect

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The professionalism and care taken by Gerber Collision and Glass is top-notch. This is my second repair with them and I am thankful to have their service in such a stressful time. Thank you all!

My Experience

Likely to Recommend

Repair Quality

Ryan was very professional they keep me up to date with everything and the lady at the front desk very satisfied with the job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is like the 4th time we've needed your service, so yes we are great advertisement

Repair Quality

I had my 2019 Dodge Ram in for a rear end repair, let me say that everyone at Kerber were very knowledgeable and spoke clearly, I am 110% satisfied with the job they did on both sides, and 1 of my most aggravating dents on the side, GERBER repaired that dent to perfection, i love seeing the shine after this repair thank you Gerber

Customer Service

Outstanding, they kept me informed, and we're very nice to talk with, and they listened to me the customer

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was exceptional. Dalton does an amazing job explaining the process of the repair and answered all questions in great detail. Stephanie at the front desk is also extremely pleasant to speak to. She is super friendly and a breath of fresh air in the customer service area of the world right now. I truly find gerber to be extremely honest and very knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Exceptional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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