Gerber Collision & Glass - Ann Arbor/Jackson Rd.

5.0 (2,576reviews)

99%

(734) 222-9688

5984 Jackson Rd, Ann Arbor, MI 48103

99%

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5984 Jackson Rd
Ann Arbor, MI 48103

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About Gerber Collision & Glass - Ann Arbor/Jackson Rd.

See Photos

5984 Jackson Rd
Ann Arbor, MI 48103

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 7 years at this location.

Gerber Collision & Glass - Ann Arbor offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (2,576)

Sort By:
Newest
Rating

2,436 Customers Rated

5 Stars

86.5% Complete

(2227)
4 Stars

5.7% Complete

(146)
3 Stars

1.3% Complete

(33)
2 Stars

0.7% Complete

(17)
1 Star

0.2% Complete

(4)
< 1 Star

0.3% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many highlighting the professionalism, friendliness, and helpfulness of the staff. Repairs were frequently described as excellent, with high-quality workmanship, precise paint matching, and attention to detail. Timeliness was a strong positive theme, with numerous customers noting their vehicles were completed ahead of schedule. Communication was widely appreciated, with customers valuing regular status updates, proactive outreach, and thorough explanations throughout the repair process. Several customers also appreciated the added touch of vehicles being returned clean. A few customers noted areas for improvement directly from their experiences, including delays due to parts availability, occasional gaps in proactive communication, and isolated quality concerns post-repair.

Select to learn more

Service Quality
Timeliness
Communication

"Top notch customer service."

"My car's fender bender was beautifully repaired by good people, with associated rental car readily ..." Read more

"Gerber have been excellent. They do good work and are very helpful. I recommend them in the strongest terms."

"I am totally satisfied with the quality of work that was done to my vehicle. I will continue to bring ..." Read more

"Both the staff and workmanship excellent as was communication and scheduling. They also coordinated ..." Read more

"It was ready one day early."

"Before promised. I was shocked."

"I didn't expect it to be done until Monday and it was done by noon on Friday. I was very grateful."

"Had to wait on parts."

"Still waiting for resolution to headlight issue."

"Excellent communication about cars status."

"Communication was great they called me every step of the way and also allowed to me drop off my ren ..." Read more

"The communication was excellent"

"Great service and communication. My 3rd experience in two locations with Gerber--could not ask for better ..." Read more

"I had to keep calling"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Top notch customer service."

"My car's fender bender was beautifully repaired by good people, with associated rental car readily ..." Read more

"Gerber have been excellent. They do good work and are very helpful. I recommend them in the strongest terms."

"I am totally satisfied with the quality of work that was done to my vehicle. I will continue to bring ..." Read more

"Both the staff and workmanship excellent as was communication and scheduling. They also coordinated ..." Read more

"It was ready one day early."

"Before promised. I was shocked."

"I didn't expect it to be done until Monday and it was done by noon on Friday. I was very grateful."

"Had to wait on parts."

"Still waiting for resolution to headlight issue."

"Excellent communication about cars status."

"Communication was great they called me every step of the way and also allowed to me drop off my ren ..." Read more

"The communication was excellent"

"Great service and communication. My 3rd experience in two locations with Gerber--could not ask for better ..." Read more

"I had to keep calling"

Jeffrey (Toyota owner) reviewed 8/25/26

Nicole was great to work with. Ran into a problem after picking up car. She immediately took action and resolved the situation.

Harry (Volkswagen owner) reviewed 8/24/26

Ayesha (Lexus owner) reviewed 8/24/26

Carmen (Mazda owner) reviewed 8/24/26

Terrific service! Prompt, friendly, professional conduct, on time scheduling and delivery.

Bruce (Kia owner) reviewed 8/19/26

Jianming (Honda owner) reviewed 8/17/26

I am very satisfied with this body shop

They provided me with timely updates and closely worked with my insurance company

Kaitlyn (Hyundai owner) reviewed 8/17/26

Was treated with great respect, efficiency, and care.

Lori (Ford owner) reviewed 8/15/26

My tailgate matches the rest of my truck beautifully without the dent and missing paint

Troy explained the process well and communicated the status to me while my truck was in the shop

Jules (Jeep owner) reviewed 8/13/26

Sharyl (Honda owner) reviewed 8/11/26

Excellent service from the estimate to picking it up when finished. Thank you so much.

Constance (Subaru owner) reviewed 8/11/26

Jim (Bentley owner) reviewed 8/11/26

very satisfied with the workmanship and schedule, and the price was very reasonable.

Nicole and her staff are great

David (Subaru owner) reviewed 8/10/26

Kimberly (Subaru owner) reviewed 8/9/26

Morton (Lincoln owner) reviewed 8/7/26

Only one for me

Super super friendly, super efficient kept informing me of the status of how my car went should be done. I tell you I’ve been to many body shops. This is the best of them all I would highly recommend them very very informative.

Very professional and super informative

Yvonne (BMW owner) reviewed 8/7/26

Excellent work

Exceptional service

Nicole is exceptional and very informative

Edward (Honda owner) reviewed 8/3/26

Work was done quickly and beautifully. Staff were easy to work with and helpful.

Romeo (Toyota owner) reviewed 8/3/26

It accomplished what it aim to accomplish as scheduled.

Robert (Honda owner) reviewed 8/3/26

Benjamin (Volvo owner) reviewed 8/1/26

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Gerber Collision & Glass - Ann Arbor/Jackson Rd.

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Ann Arbor/Jackson Rd.

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,576)

2,436 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0