Gerber Collision & Glass - Athens (GA)

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The entire team here was amazing. I was initially worried about leaving my m3 with anyone. After doing some research, I came across Gerber. From the start Haley was very helpful and polite. Got my car back to me within a week and they did a phenomenal job. She also made sure I was updated constantly which I really appreciated!

My Experience - 5.0/5.0 -

Amazing work and great customer service will be returning for sure

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff were very professional and helpful. My car looks beautiful and seems to be running well. Many thanks for a job well done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the text updates and calls.

My Experience - 5.0/5.0 -

Very great service !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car repair was very professional. I loved the results.

Customer Service - 5.0/5.0 -

I was very happy with customer service. To my surprise they kept communicating open. Upon picking up my vehicle, I was greeted with above and beyond professional courtesy.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional & the repairs sone in a timely manner

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service and professional.

Customer Service - 5.0/5.0 -

They keep me informed on the process from beginning to end.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Haylee was amazing!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very grateful for their work. My windshield was repaired along with my hood. Everything looks great. The staff was also very helpful and accommodating from start to finish. They kept me up to date with the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber.

Repair Quality - 5.0/5.0 -

Could not be happier with the quality of the repairs.

Customer Service - 5.0/5.0 -

Everyone was helpful, courteous, and went above and beyond to ensure my experience was excellent.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Car looks great.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great work, customer service and communication!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

I’m sure there are worse shops and worse experiences. While there were a few bright spots during the process, for the amount of money charged for repair and the time the vehicle was kept, I am thoroughly dissatisfied with the final product

Repair Quality - 1.0/5.0 -

The interior of the car is littered with white residue dust and there is shop particles all over the interior of the car, including the back seating area (why was this area even worked on?). The plastic covers that go over the metal rails on both of the front seats has been removed and is missing. The front engine piece with the Toyota symbol that was “replaced” came from the factory fastened via guide clips. However, I can see the piece has been glued to the front end and has already separated in areas displaying the glue and a spaced between the part and hood, was this part even replaced? There is also a fluid moving sound coming from the engine that can be heard from inside the cabin that was not heard before repair. To cap off the entirety of the list, my four tire pressure caps with Yin Yang designs were stolen and replaced with four generic caps that aren’t even uniform. On a positive note, the car does ride comfortably and doesn’t seem to have any residual signs of malfunction or inability to drive properly. The front alignment does pull to the right slightly though.

Customer Service - 5.0/5.0 -

The customer service was the only bright spot in my experience. From the front desk clerk to everyone else I interacted with, I was satisfied with the communication and service, to include good personality and interactions. My positive experience begins and ends there

Returned Clean

My Experience - 5.0/5.0 -

I was in miss greet you please with the entire procedure from the moment. I dropped my car to the moment I picked it up. Well, I had to return my car due to a glitch in the air-conditioning. The owner himself came out and apologize for the inconvenience. But she did not have to do that but I could tell he was Julie bothered that the repair do not go as he had planned I love the highest praise for them. Even my car still sits in the shop. I have every conference that the problem will be resolved. And I will certainly without question is the service again if I need to, and I would recommend them to anyone needing car repair due to accident.

Likely to Recommend - 5.0/5.0 -

I’ve already talked to several people about how good the guys were and how well they treated me. I need a repair yet, but I’m just planning a seat for the future.

Repair Quality - 5.0/5.0 -

I would actually stay on a scale from one to 10 there would be an 11. If I deal with people not with the business. Good people like that. More than satisfied with the care I’ve got from my vehicle is great and drives great too.. I see that why the other preferred service of Harmon. Because they really are good and then they’re doing. Thank you, Glen. And Glass.!

Customer Service - 5.0/5.0 -

Again, I would say 11.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I highly recommend Gerber for anyone seeking quality repair work.

Repair Quality - 5.0/5.0 -

Gerber Collision completed the repairs on my vehicle in a superior and timely manner! I would not hesitate to use them again! They are an excellent company.

Customer Service - 5.0/5.0 -

Gerber did a wonderful job fixing my car’s damage. I highly recommend them for any car damage repairs.

Returned Clean