Gerber Collision & Glass - Auburn (Al)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body work looks great

Customer Service - 5.0/5.0 -

Lots of communication on the repair time line.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.0/5.0 -

When I received my car back the cruise control was not working anymore and now I’m having to get it fixed again somewhere else.

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for getting my car back so fast. Amazing job!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car is as good as new. Excellent job.

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Excellent work and communication.

Customer Service - 5.0/5.0 -

Kept me apprised at each step of the way.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Hearing wind around the doors

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Have been a previous customer and will be a future customer if another problem arises with any of my families vehicles. Great service.

Likely to Recommend - 4.0/5.0 -

They did a great job, minus a few blemishes. Again, I would've liked if someone explained and showed the work done on my car instead of handing me the keys and sending me on my way.

Repair Quality - 3.5/5.0 -

I'm satisfied, but not completely. There are some blemishes in the paint, and obvious use of aftermarket body parts that doesn't match up 100%

Customer Service - 4.0/5.0 -

My only complaint was after the car was finished, they just handed me the keys and paperwork and sent me on my way. At a minimum, someone should have walked outside with me and explain/show me the work that was done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am satisfied with the work and customer care extended by Andy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vey professional and excellent work

Customer Service - 5.0/5.0 -

Andy kept me informed of work progress and available options.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent and fast service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent work and professional and friendly staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and repairs. Staff is friendly and professional. Repairs were done as described and on schedule.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did great job

Customer Service - 5.0/5.0 -

No complaints

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Repairs look great. Communication was great. Team was friendly and helpful. They even cleaned the car, not just the outside but the INSIDE was cleaned. Crazy

Customer Service - 5.0/5.0 -

Team was awesome, communicative and friendly

Returned Clean

My Experience - 5.0/5.0 -

Scheduling, communication, and the quality of the work were excellent. I knew the status all the way through and the estimated finish was spot on.

Likely to Recommend - 5.0/5.0 -

I’m a quasi knowledgeable car guy. I’ve also dealt with several body shops since I started driving. This is the only time I was left with no concerns with the work.

Repair Quality - 5.0/5.0 -

The repair quality is great. I’m most impressed with the paint matching and clear coat. Looks better than it did before.

Customer Service - 5.0/5.0 -

Everyone I dealt with were responsive, knowledgeable, and friendly. I had no complaints.

Returned Clean

My Experience - 5.0/5.0 -

Friendly service, lots of clear informative communication, final results looked like new!

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Best ever