Gerber Collision & Glass - Austin/12th St.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Austin/12th St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Dave was absolutely excellent. He was kind, communicative, and went above and beyond. Will recommend him over and over again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would say zero. I have informed allstate that insisted that I bring my vehicle here, that they should not recommend that business.
Repair Quality - 0.5/5.0 -
Bad quality work.you see a fish skin like look on paint as well as little imperfections in paint. Like not cleaned properly before painting. Parts don't fit exactly. Loose trim pieces.
Customer Service - 0.5/5.0 -
Car was flooded and subsequently scratched and damaged. No responsibility taken, even though pictures were taken that prove the facts. No apologies, just accusations that car was already damaged.
My Experience - 5.0/5.0 -
As a repeat, customer, I am once again, totally satisfied with the excellent work performed at this location. The staff is extremely helpful, the quality of the work is excellent. I highly recommend them to anyone I encounter who needs Collision repair services.
Likely to Recommend - 5.0/5.0 -
If you had given me a choice of "11", I would have selected it. Highly recommend to anyone needing collision repair service
Repair Quality - 5.0/5.0 -
Extremely pleased with all aspects of my experience with Gerber
Customer Service - 5.0/5.0 -
Am extremely satisfied with the overall experience of dealing with Gerber. Ttwice in the last 6 months, I have had the unfortunate experience of needing collision repair. On both occasions, the Gerber team had taken extremely good care of my needs. Their customer service is superior as well as the quality of the repair. I would not consider taking my car to any other collision repair service.
Returned Clean
My Experience - 5.0/5.0 -
Dave did an excellent job and was very friendly. Delivered on time and did a quality job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks really good. Paint match is very good. Seams are very good. Car was even delivered to my house.
Customer Service - 5.0/5.0 -
Shop is near my home and they delivered completed car to me. Painless.
My Experience - 5.0/5.0 -
great communication great work smooth process. kudos to Dave!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Easy and clear communication
My Experience - 5.0/5.0 -
The process and communication went smoothly more than I expected. Angel was very responsive and friendly. I never waited for their service and every encounters were timely and pleasant. Highly recommended.
Likely to Recommend - 5.0/5.0 -
I am glad that I selected Gerber. I was dreading the process, and they made it a lot easier.
Repair Quality - 4.5/5.0 -
Repair work, coordination with renta car place and inspection were timely and did not wasted time. Appreciate prompt work.
Customer Service - 4.5/5.0 -
Again, no wasted time to get moving, and everyone was very pleasant.
My Experience - 5.0/5.0 -
The best experience! Thank you so much for getting my car back on the road. Amazing staff all around and truly the best in Austin! 10/10 stars. Angel is great.
Likely to Recommend - 5.0/5.0 -
I’ll only recommend Gerber!
Repair Quality - 5.0/5.0 -
Angel is the best!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone on the team was awesome! I got many updates on my car and everything was explained perfectly. Thank y’all so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber is an example of a great business and amazing customer service. Every one I worked with including David my advisor were the best. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly and strongly
Repair Quality - 5.0/5.0 -
Excellent service. Quality work. Timely. Polite. Professional
Customer Service - 5.0/5.0 -
Exemplary Could not have been better
Returned Clean
My Experience - 5.0/5.0 -
My car never looked this good!! Thanks!
My Experience - 5.0/5.0 -
Thank You. Friendly, honest and neighborly car repair experience. Everything was straightforward and clear to include coordinating my rental - from start to finish. Gerber also provided a text status of my repair and completed it perfectly within the estimated repair time discussed. USAA and this Veteran approved.