Gerber Collision & Glass - Austin/12th St.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Austin/12th St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff and work were exceptional. Even during this unique time where supply chains are broken and service industry is in peril, our car was finished and repaired correctly in less than two weeks.
Customer Service - 5.0/5.0 -
Front desk representative and our adjuster at Gerber were both total pros
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was an incredibly easy process, the staff at Gerber was very friendly and my car looks brand new.
Customer Service - 5.0/5.0 -
Great communication the whole time, was updated every step of the way.
Likely to Recommend - 2.5/5.0 -
My battery was removed and placed back into vehicle, but not fully screwed in properly (the bolt was loose) - resulting in my vehicle not getting charge and me having to pull off the side of the road and breaking down (my electric steering shut off). My mechanic down the street had to come and fix it.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Communication was better towards the end of service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’m telling anyone that will listen
Repair Quality - 5.0/5.0 -
Repairs are perfect. My car looks better than before!.
Customer Service - 5.0/5.0 -
My last comment was about customer service…. Whoops. Amazing!!! I cant rave enough about how kind and helpful everyone was. They were thoughtful at every turn. They were flexible with my inflexible schedule. Super sweet, above and beyond. Love them! I’m telling everyone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fast service and great communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Front office seemed a little disorganized at first however after repair they were very good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Requested repairs were not completed (front quarter panel)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and courteous serrvice
Customer Service - 5.0/5.0 -
Extremely courteous and effecient
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
New wiper blades were wrong size, too long. Repair took 90 days due to air bag supply chain delays.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I dealt w was super professional & helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0 -
Great customer service and communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had molding replaced on 2005 Toyota Solara.