Gerber Collision & Glass - Austin/12th St.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Austin/12th St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Lack of communication and repairs were not completed when I picked up my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very customer friendly and efficient.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I'm hearing a rattle from that front right corner when the engine is cold. It seemed to disappear when it warmed up, but then it happened again at the next cold start. Also, when I was turning right around a sharp cloverleaf highway intersection today I heard a rattle in the front right (repaired) corner. The hood is also a problem. On the (left) non-wrecked side, there's a large gap between the fender and the hood. On the right (wrecked) side, the gap is smaller, but the hood is sticking up over the fender about 4 or 5 mm. I think I’m going to need to schedule a time to bring it back. I live in Fredericksburg, so it will have to be a drop off I plan.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Had to bring it back for overlooked repairs that were pretty obvious. Unfortunate since I live 80 miles away from the shop and had to drive an extra 160 round trip to return it and I’ll have to drive another 160 round trip to pick it up.
Customer Service - 3.5/5.0 -
They have seemed responsive to my concerns
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for all of the help. Always kept in touch and kept me aware of what is going on. Have a great holiday!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly, polite, helpful, and seemingly competent. It was neat that all the staff I encountered in this traditionally male-dominated industry were female.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, the work seems to have been done well.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had really great service here. The people were very nice and welcoming. I only had a small repair but they finished it in less than 2 days. Herbert provided text updates, which was very helpful. I would recommend others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so friendly and very helpful to me!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Good body work, but messed up a front end sensor which had caused another 2 trips back to the shop
Customer Service - 5.0/5.0 -
The girls in the office are so friendly and helpful! Great job helping get the rental car, too!
My Experience - 5.0/5.0 -
Excellent service from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great great job and experience
Repair Quality - 5.0/5.0 -
Awesome quote, excellent communication and follow-up.
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
Gerber Collision was extremely timely, professional, and communicative! My car looks great, and everyone who helped me was super nice and responsive.
My Experience - 5.0/5.0 -
It was nice because I dropped off my car in the morning and it was ready in the afternoon!
Likely to Recommend - 5.0/5.0 -
Great service and great location
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks new!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best service i have ever had!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and friendly people at every level. They made the process easy and had great follow-up. I knew what was going on every step of the way. I highly recommend your company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10 out of 10! Great service, timely and fantastic results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job color match was perfect.
Customer Service - 5.0/5.0 -
Job was completed in one day!