Gerber Collision & Glass - Austin/12th St.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Austin/12th St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So fast, responsive and transparent about what was going on with my Jeep!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly, informative and responsive. Could not ask for more
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were so kind and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and quick service. They found out what I was expecting with the repair, gave me a couple of recommendations, and then provided what we had agreed to. Thanks.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very helpful. Thank you to Julia from the work 12th street location in Austin Who spent a lot of time explaining things. Great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for quickly helping me!
Likely to Recommend - 5.0/5.0 -
Already commented on Nextdoor that they helped me
Repair Quality - 5.0/5.0 -
I thought I already did this survey. Thank you for helping me so quickly, especially initially when I was upset/in shock over what had happened to me so that I needed car repair done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service was quick. Everyone I interacted with was friendly. The car was in great shape and very clean, inside and out, when I picked it up.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look great!
Customer Service - 5.0/5.0 -
Called me to say the glass may not be available for completion and I appreciated the heads up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
One of the headlights that got replaced had a noticeable scratch on it. Other than that, the replaced bumper and door cover look great.
Customer Service - 5.0/5.0 -
I appreciated the daily updates via SMS
Likely to Recommend - 5.0/5.0 -
Heather and the body guys all did a great job . I have been bringing my cars to this same location for thirty years and am glad to see that I can expect the same high quality work today . My friend could use some TLC from Gerber for his truck so after I picked up my car I went straight to his house to show him what he could expect .
Repair Quality - 5.0/5.0 -
Quality of the repair is very good
Customer Service - 5.0/5.0 -
Staff was very helpful even when dealing with flimsy information
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they did a great job, in a timely manner.
Customer Service - 5.0/5.0 -
they made everything easy.
Likely to Recommend - 5.0/5.0 -
They are top of my list.
Repair Quality - 5.0/5.0 -
Very professional. Car cleaned and working wonderful.
Customer Service - 5.0/5.0 -
Kept me informed at every step.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Clear communication and great service!