Gerber Collision & Glass - Austin/Howard Ln.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Ray was great. Very professional. Kept me informed. Asset to your company. work looks great.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

We got off to a bit of a bumpy start because the car was not ready when promised. This was a hardship because I had paid Enterprise about $177 for to rent a car in the interim. However, when I explained my problem to the people at Gerber Collision and Glass, they promptly completes the repair. Part of the problem was that the glasscwas not in stock. It would have been a great help to me if they had told me this upfront, so that i could drive the car until they were actually ready to make the repairs

Customer Service - 3.5/5.0 -

See above.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

very profesional and did a great job communicating with me about the status of my vehicle repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

None

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I am very satisfied with the results of the work that was conducted on my car

My Experience - 5.0/5.0 -

Very good service and very good staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

You don’t want to know

My Experience - 5.0/5.0 -

Gerber Collision went above and beyond my expectations. Ray was very helpful and all the staff was very professional.

My Experience - 5.0/5.0 -

Brock and Heather were excellent. The work was really good. Also, the work was done in a timely manner. I feel like I am driving a new vehicle. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with their staff. Very Professional.

Customer Service - 5.0/5.0 -

Very professional. Customer service was super. Outstanding.

My Experience - 5.0/5.0 -

Fantastic customer service!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ray was helpful identifying needed versus not needed repairs. Work was executed on the expected timeline.

Customer Service - 5.0/5.0 -

Ray and Heather very helpful in the front office.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The team reminded me to schedule my rental car which I really appreciated and they kept me up to date with the repairs the entire time. The project manager was super helpful with all of my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

yes to the Gerber in austin not the one in marble falls

Repair Quality - 5.0/5.0 -

Gerber in austin did a great job

Customer Service - 5.0/5.0 -

kept me informed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the repair!

Customer Service - 5.0/5.0 -

Heads and shoulder above the competition! Ray was knowledgable, professional, respectful and kind! He is an unusually good communicator.

Returned Clean