Gerber Collision & Glass - Austintown

4.9 (4,524reviews)
99%
5461 Mahoning Ave,  Austintown,  OH  44515
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Gerber Collision & Glass - Austintown offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (4,524)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, with regular text and phone updates keeping customers informed throughout the repair process. Staff are widely described as friendly, professional, and knowledgeable. Timeliness is a strong point, with numerous vehicles completed ahead of schedule. Customers also appreciate the added touch of vehicles being cleaned inside and out before pickup. A small number of customers noted minor issues such as parts delays, alignment concerns, or items needing follow-up, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"Workmanship was excellent. I was kept informed as the work progressed which really eased my mind. Kind ..." Read more
"Gerber Collision did a beautiful job on my damaged vehicle. It looks like a brand new car. They do excellent ..." Read more
"Gerber Collision did an amazing job with the whole process from workmanship to customer service."
"The work that was done on my vehicle looked like it did when on the dealership showroom."
"Gerber did a great job on my vehicle. Finished 4 days ahead of schedule. And the color match is perfect. Plum was the color. . Who knew ..." Read more
"took less time then estimated, looks brand new, clean inside and out, stayed in contact with every ..." Read more
"... Friendly staff Thank you so much my car looks amazing I got my car back sooner than promised I would definitely recommend Gerber" Read more
"... needs work on your vehicle they're professional and always got the job done sooner than promised" Read more
"... repair work was excellent, and looked like new. The repair was also completed in a very timely way, which I really appreciated!" Read more
"Was done in less time than quoted"
"... staff is friendly, efficient, and professional. They kept me updated via email and text every other day. So, great work, great people and great communication. ..." Read more
"... for everything. My Gerber experience was excellent! Communication was top notch and Im thrilled with the final outcome. My car looks new again! Thanks ..." Read more
"They are great with communication.. completed the the work needed efficiently and in a timely manner. Thank ..." Read more
"The communication throughout the process was great! Kept me updated through every phase of the repair. Much appreciated!"
"Everything was completed in a timely manner and communication was excellent throughout the process"

Likely to Recommend

my son Chris carlisle brought us to Gerber!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It’s a good job But the inside of the trunk edge need to be adjusted

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The customer service was great. My only complaint is that I called to change my drop off time because of a work conflict and was told it was changed. But was then called shortly after my original drop off time asking where I was. It made me very anxious wondering if I had actually made that change or spoke to the correct person.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, very friendly and helpful, answered all of my questions. I am extremely satisfied with all points of service. Thank You!!

Likely to Recommend

I have already told people how wonderful everything was

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff was super nice, very helpful and just overall great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

John kept his promise to fix my car good as new. He did a very good job fixing the damages of my car. I am very satisfied with the result. 10 out of 10

Likely to Recommend

Great service they provide.

Repair Quality

John took a great job fixing my car

Customer Service

Mary was very personable

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Regular updates on the repair progress. Excellent front office individuals.

Likely to Recommend

Repair Quality

Appreciated the frequent updates. Front office staff is wonderful. Appearance and functions restored.

Customer Service

Wonderful front office staff. Did not meet actual repair personnel.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

People they are very wonderful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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