Gerber Collision & Glass - Warren (OH)

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Damage still visible on the vehicle, front passenger door punctures a part of the vehicle when opening.

Customer Service - 3.5/5.0 -

Good communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Every time

Repair Quality - 5.0/5.0 -

Excellent customer service, excellent repair job.

Customer Service - 5.0/5.0 -

Always great people

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0 -

Gerber is the best in town!

Repair Quality - 5.0/5.0 -

My car looks brand new

Customer Service - 5.0/5.0 -

The Gerber staff was amazing. They kept me informed and when parts were delayed they kept me in the loop as well.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

I kept being told my car would be ready on a certain date than when that date came they would text me and say my car wasn’t ready yet!!

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Multiple scratches on car after the repair that were not there before bringing the truck in. Delay after delay and still was not completed fixed after three weeks. What was fixed was ridiculously unprofessional- hood of my truck was so off center it was embarrassing. Most unprofessional experience ever. Manager (Warren, Ohio) was very apologetic and agreed to make it right. I had to leave to return to Florida and she was contacting Sarasota location to complete the repair and address the other issues.

Likely to Recommend - 1.0/5.0 -

I would definitely recommend some place else.

Repair Quality - 2.5/5.0 -

So this is the honest truth! Gerber collision needs some clear communication with customers. I say that because I most definitely was told one thing and it wasn't even close to what was actually happening. I was told it would get disassembled in a few days and they didnt even get started for 2 weeks. Multiple times wrong parts were ordered to save on cost for profit such as a headlight, fender and hood and grill. Honestly it would have been more cost effective to get oem like they finally did with the fender. When I finally did get the first call that my car was ready it in fact was not ready to be picked up. Body lines were off, there was over spray on the inside lip of the fender, there were fish eyes in the hood. Which took another 4 or 5 days to fix. Now that I have had the car for about a week I see the paint on the fender and hood is off my car is a darker Grey metallic and the hood and fender are a smidge lighter Grey metallic like the wrong primer or base was used. It is definitely noticeable. Body lines are again off on the hood. Insurance companies pay for the repairs and i undstand making a profit but there is a big difference from profit.amd cutting corners just to make a buck. Total estimate was just under 10k and you probably made 5 or 6k using salvage parts. Stop cutting corners and when you tell a customer something dont change it up just to save money on your end. Customers just wamt there repairs done right not half assed.

Customer Service - 2.5/5.0 -

Communication was horrible and was always getting the run around. Had to make multiple calls to get answers.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very Satisfied!

Customer Service - 5.0/5.0 -

Very Satisfied!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Excellent repair job. Slow on notification of time changes.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They had the car completed. It was cleaned up and I did a beautiful job. You never know anything happen. Very professional company would recommend them to anybody. Thank you for recommended me.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Waiting to see how well the repair holds up

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was awesome

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great, very professional

Likely to Recommend - 3.0/5.0 -

Maybe. Just a typical car repair shop that may or may not be trusted

Repair Quality - 2.5/5.0 -

Car not perfect upon inspection

Customer Service - 2.5/5.0 -

Customer service was great

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.0/5.0