Gerber Collision & Glass - Austintown

4.9 (4,536reviews)
99%
5461 Mahoning Ave,  Austintown,  OH  44515
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Gerber Collision & Glass - Austintown offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (4,536)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, with regular text and phone updates keeping customers informed throughout the repair process. Staff are widely described as friendly, professional, and knowledgeable. Timeliness is a strong point, with numerous vehicles completed ahead of schedule. Customers also appreciate the added touch of vehicles being cleaned inside and out before pickup. A small number of customers noted minor issues such as parts delays, alignment concerns, or items needing follow-up, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"Workmanship was excellent. I was kept informed as the work progressed which really eased my mind. Kind ..." Read more
"Gerber Collision did a beautiful job on my damaged vehicle. It looks like a brand new car. They do excellent ..." Read more
"Gerber Collision did an amazing job with the whole process from workmanship to customer service."
"The work that was done on my vehicle looked like it did when on the dealership showroom."
"Gerber did a great job on my vehicle. Finished 4 days ahead of schedule. And the color match is perfect. Plum was the color. . Who knew ..." Read more
"took less time then estimated, looks brand new, clean inside and out, stayed in contact with every ..." Read more
"... Friendly staff Thank you so much my car looks amazing I got my car back sooner than promised I would definitely recommend Gerber" Read more
"... needs work on your vehicle they're professional and always got the job done sooner than promised" Read more
"... repair work was excellent, and looked like new. The repair was also completed in a very timely way, which I really appreciated!" Read more
"Was done in less time than quoted"
"... staff is friendly, efficient, and professional. They kept me updated via email and text every other day. So, great work, great people and great communication. ..." Read more
"... for everything. My Gerber experience was excellent! Communication was top notch and Im thrilled with the final outcome. My car looks new again! Thanks ..." Read more
"They are great with communication.. completed the the work needed efficiently and in a timely manner. Thank ..." Read more
"The communication throughout the process was great! Kept me updated through every phase of the repair. Much appreciated!"
"Everything was completed in a timely manner and communication was excellent throughout the process"

Likely to Recommend

I have already recommended it in the past and will continue to do so.

Repair Quality

Quality service with warm and knowledgeable staff.

Customer Service

Excellent and supportive service. Thank you!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing is good and faster than given time. Helping nature Staffs.

My Experience

Paint work is perfect. Tough color to match. As an automotive restorer I am very pleased with the work.

Likely to Recommend

Repair Quality

Nice paint match

Customer Service

Delivered car ahead of schedule

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I loved the regular updates! Without those I would have been lost. Thank you for those!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

More than satisfied . Mary and Sarah were very helpful dealing with my insurance and keeping me informed with periodic updates.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good Communication, ie. giving updates on timelines and progress

Likely to Recommend

they do a great job

Repair Quality

great communication & great job with repairs/painting

Customer Service

great communication & keeping me up-to-date on repairs

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer

Likely to Recommend

Repair Quality

Very nice customer service. Friendly and did a great job 👍

Customer Service

Great customer service, the receptionist is wonderful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

my son Chris carlisle brought us to Gerber!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It’s a good job But the inside of the trunk edge need to be adjusted

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The customer service was great. My only complaint is that I called to change my drop off time because of a work conflict and was told it was changed. But was then called shortly after my original drop off time asking where I was. It made me very anxious wondering if I had actually made that change or spoke to the correct person.

Kept me Informed?

Yes

Ready on Time?

Yes

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