Gerber Collision & Glass - Baton Rouge/Siegen Ln.
In operation 81 years, 12 years at this location.
Gerber Collision & Glass - Baton Rouge offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The work you do at Gerber collision is excellent! You keep the client inform and you deliver when expected.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair work was excellent. The communications, mostly automated messages, were inaccurate and at times misleading, and led to me being out of town when my car was finished and ready to pick up. That needs correction.
Customer Service - 4.5/5.0 -
See above comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sam and the team did an excellent job with my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I want to thank Ahshontani at the front desk, Tory who assessed my car damage, and CJ at the front office who called me, and explained what needed to be done on my car. The staff at this branch of Gerber Collision is excellent in their jobs. I commend their work ethics highly.
Likely to Recommend - 5.0/5.0 -
The team that helped me, Tory, Charles, CJ Byrd, and Ahshontani( Ash) were excellent!!!! So helpful!!!
Repair Quality - 5.0/5.0 -
Very satisfied!!!
Customer Service - 5.0/5.0 -
Customer service was outstanding!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I wasn’t able to pick my car up because I was on my way to work, so I asked if my dad could pick it up. I was told that it was totally fine and they just needed his name for when he got there. He got there maybe an hour or two later and they were giving him trouble, almost not letting him take it until he expressed the fact that the car is registered to him. Other than that everything was great.
My Experience - 5.0/5.0 -
Good attitude and show care for customers. Very good repairing shop and trustworthy.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything went perfectly smooth. And delivered my truck back when promised and it looks like nothing ever happened to it. Could not be happier with the service and results so far. And it is incredibly convenient having enterprise Rent-A-Car in the adjoining parking lot.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Kept me informed .Would really
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
We have used Gerber MANY times. My husband and his company is a big customer. We have used it for our personal cars many times. I was worried about honesty in the past, but my husband was adamant and trusted Gerber (specifically this location). But after this experience, it would take a lot to go back there, and we’d only go if we could work with Sam. I would never recommend this company after the way this experience went. Also, the people that hit me asked for a quote to pay out of pocket instead of using insurance. I was quoted by Hunter (who left shortly after) that it would be over $8k, so they said to sue insurance. Once we went through insurance, the price went down to $2k.
Repair Quality - 0.5/5.0 -
My car took over a month to fix when I was originally told a week (June 30, but ready until July 22). I was lied to and disregarded the entire time
Customer Service - 0.5/5.0 -
We had a voicemail from Tori and she told us that parts would be in and the work would be done on a Thursday. She said car would be ready by Friday at the latest. I was never contacted, so I called Friday to see if it was ready. Tori was MIA (like every time KC called) so I asked to go hire. Finally I reached Sam and he was helpful. He looked and she didn’t even order the parts until Thursday (when she told us that it would be done that day). So she lied and then pushed us back a whole week again. Sam also continuously told me that he would call me and give me updates because I had been neglected by the shop for so long. He even didn’t call and follow up. But he did apology many times which I appreciated
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had the pleasure of being serviced by Cj and it was beyond expectations. I think it may be the best customer service I’ve ever experienced. He went out of his way to make sure he worked with integrity while getting me what I needed. I saw stewardship and leadership and when I left I remembered his name. Excellent !