Gerber Collision & Glass - Boardman

4.8 (5,721reviews)
97%
8090 Southern Blvd,  Youngstown,  OH  44512

Gerber Collision & Glass - Boardman offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (5,721)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Communication stands out as a key strength, with regular Tuesday and Thursday updates via calls and texts keeping customers well-informed throughout the repair process. Timeliness is a recurring highlight, as vehicles are repeatedly completed earlier than promised, often by days or even weeks. The rental coordination process is noted as seamless and stress-free. A small number of customers noted concerns around repair alignment, sensor issues post-repair, and sporadic updates, reflecting areas customers feel could be refined for an even more consistent experience.
Select to learn more
"... expedient, and over-the-top considerate! They not only repaired my car with immaculate attention to detail, but they also guided me through some complicated ..." Read more
"... exactly what he was doing. As I stated before the work was done in a comfortable time zone and looks to be with no real problems that I can see at this time." Read more
"... start to finish. Professional and friendly team. Quick turnaround time for repair and work was expertly completed. Highly recommend." Read more
"... repair shop. The staff is professional yet caring. My car repair was absolutely amazing. It looked brand new. I appreciated the texts andor voicemails on updates ..." Read more
"This was a great company to deal with, they kept me informed on every step in the repair process. The staff was kind and honest. Repairs was done ..." Read more
"It was ready a week early!"
"Gerber went over the allotted time. Blamed it on me as the customer because according to them they didnt get parts they ..." Read more
"... progress of my vehicle. It was even greater knowing you guys finish the car a week in advance." Read more
"... until the time that I took my car in for repairs. I was given follow-up sheets on the exact way that they would process my claim. With that information plus the time element I thought ..." Read more
"Communication was timely, clear, and concise. Very easy coordination"
"Greatly appreciated the weekly updates. You kept us completely informed and provided details regarding our repairs. Very friendly and knowledgeable staff. We would ..." Read more
"Customer service is wonderful. The communication was great. Everything that was promised was complete completed. I am 100% satisfied I hope I never have to go through ..." Read more
"... weeks later, after I raised concerns, indicates that important information was not communicated in a timely or transparent manner. Proper communication should include clear updates, ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

You are the best company I've ever seen and everybody was nice to me I will be back Monday to get the glass fixed on my window. Thank you

Likely to Recommend

I already have told people and friends about this company is great

Repair Quality

Great company

Customer Service

Customer service was great

Likely to Recommend

I would recommend Gerber to all my friends and family because not only did they do a wonderful job. They did it with courtesy and professionalism and they went above and beyond and everything they attempted.

Repair Quality

Excellence was from beginning to end starting with walking through the front doors with a wonderful receptionist that is very well informed polite, and very, very helpful that followed with the same kind of behavior by Gavin the person who saw my vehicle and explained what needed to be done and followed up with phone calls text messages and always kept me informed of what was going on

Customer Service

Customer service was beyond compare from the receptionist Samantha to her manners as to her information that she knew about everything that was asked going over the contracts signing everything courteous all the way, kind, funny, very charismatic, sweet lady who went above and beyond her job and she was greatly appreciated

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very helpful and kept me informed

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

This is the 4th Survey You did an excellent job I don’t know how many of these surveys I have to take to text the same thing or do you just like to hear that

Repair Quality

My Camero looks beautiful! The people that work there are very courteous, and knowledgeable .

Customer Service

This is the4 th Fourth Survey I havedone

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

estimator broke gas tank cover in her inspection. It had nothing to do with the front end damage. Gerber did fix at no cost

Customer Service

Returned Clean

My Experience

Had my car here before and knew they did great work. Was not disappointed.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great work and communication!

Customer Service

Returned Clean