Gerber Collision & Glass - Boardman

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

If I were to ever need repairs in the future , Gerber would be my first call . Excellent service! TY

My Experience - 5.0/5.0 -

Heather was patient, concerned and professional as she assured I was free to make the decisions without her forcing anything on me and overcharging me for items that were not needed.

Likely to Recommend - 5.0/5.0 -

With service like this, it needs to be shared.

Repair Quality - 5.0/5.0 -

It was a pleasant and rewarding experience!

Customer Service - 5.0/5.0 -

Treated great and very professional transaction

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Received prompt service in the office and follow up phone calls about repair progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service. Although, I do think the other driver was at fault and the other driver should pay for the damage to my car. Hopefully Travellers did not pay to repair the damage to the other vehicle.

Customer Service - 5.0/5.0 -

Outstanding service. Very knowledgeable, friendly and professional employees.

My Experience - 5.0/5.0 -

I am satisfied with all the work and repairs that was done on my car.But the thing I liked the most was that Gerber Collision closes at five o clock and I get off at four o clock they brought my car to my job when I got off work that’s what I call good service job well done

Likely to Recommend - 5.0/5.0 -

They were very professional

Repair Quality - 5.0/5.0 -

I like that instead of me picking up my vehicle they brought it to my job

Customer Service - 5.0/5.0 -

They kept me informed what was going on with my vehicle on Tuesday and Thursday

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent service from Gerber and Gem Young/ Grange.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not recommend this shop based on my experience. The repairs were not properly completed, the vehicle was returned with an active check engine light and unresolved system issues, and I had to identify problems myself. I was also provided diagnostic reports that appear to have been performed weeks after the repair, raising concerns about whether required procedures were completed as billed. Additionally, customer service was unprofessional and dismissive. Based on the quality of work, lack of communication, and overall experience, I cannot recommend this shop.

Repair Quality - 0.5/5.0 -

I am not satisfied with the repair quality or the accuracy of the work performed. I was charged for pre-repair and post-repair diagnostic scans, however the documentation provided shows multiple unresolved issues at the time the vehicle was returned to me. These include communication faults between modules, HVAC system issues, and configuration-related errors. There is no clear indication that proper pre-repair diagnostics or required recalibration procedures were completed before releasing the vehicle. The vehicle should not have been returned in this condition. I am requesting a full review of the repair and billing, along with an inspection by a certified Jeep dealership. I do not believe I should be responsible for any out-of-pocket costs to correct incomplete or improperly performed work.

Customer Service - 0.5/5.0 -

The customer service I received was unacceptable. The staff member I interacted with was rude and dismissive of my concerns. I had to go outside and start my own vehicle to demonstrate that the check engine light was on, which should have been identified and addressed by the shop before returning the vehicle. Additionally, the diagnostic scan reports that were provided appear to have been performed the same day they were shown to me, nearly three weeks after the repair was completed. This raises serious concerns about whether proper diagnostic procedures were actually completed as billed. I should not have had to point out these issues myself or push for basic verification. This experience reflects a lack of professionalism, accountability, and proper customer care.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased, kept me updated with everything and how quick my car was done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased, Heather was great

Customer Service - 5.0/5.0 -

Very pleased, Heathervwas great

Returned Clean

My Experience - 5.0/5.0 -

Great service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very easy to work with. Very organized

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service I enjoyed the weekly updates in the progress on the car. We definitely recommend.

Customer Service - 5.0/5.0 -

Very side-by-side with the Customerservice, especially the weekly updates were very helpful.

Returned Clean