Gerber Collision & Glass - Boulder

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Staff was extremely rude but no complaints with the work

My Experience - 5.0/5.0 -

Very pleasant people and the finished earlier than I expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The people were very helpful, the car was finished earlier than I expected, the car looked perfect.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

back rear windshelid wiper need to be reinstalled, was put on backwards. Is fine know.

Customer Service - 4.5/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Did not complete repairs as required

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Luis was great.!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick, efficient, Isaiah stayed in touch with me.

Customer Service - 5.0/5.0 -

Isaiah did a good job staying connected during the process.

My Experience - 5.0/5.0 -

My Van looks Fantastic after Gerber repaired it. Drives really nice. Louis was a GREAT Communicator throughout the entire repair sequence. Also, working with Amy at the Front Desk was reassuring and detailed to the point where we always knew where we were in the system. Two very Good Employees. Thank you Gerber Team. Peter Dunkailo.

Likely to Recommend - 5.0/5.0 -

Louis and the Shop were First Class in estimating the Schedule and Cost of repairs. The paint job was fantastic! The Van is running just Great!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amy did a Super Job walking us through the necessary steps to get our Van fixed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was great, the communication was excellent.

Customer Service - 5.0/5.0 -

It was very helpful to work with them to coordinate a payment from abroad and having friends dropping off and picking up the vehicle while I was away

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My only complaint was the insurance assumed it was an accident and not a no-fault 'comprehensive' claim. Gerber corrected that mistake with the insurer. They kept me informed and even delivered the vehicle to my driveway

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

There was a previous minor small scratch on a panel above right rear wheel that the repair was not as good as I hoped/exoected.

Customer Service - 5.0/5.0 -

Louis did a great job of communicating and meeting promises

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

There were so many pluses to the service that you provided. Luis was my main contact. He was a very warm and caring individual. He made sure that my repair was right and then did far more on top of that. First the repair. I was in a hit-and-run and my insurance company is State Farm. Gerber worked seamlessly with State Farm to process my paperwork and estimate. Gerber kept me informed throughout the process by text. They actually completed the repair two days ahead of schedule. The repair looks as good as new. It was a $4,000 repair so a lot of damage had been done. That in itself is a job well done. But here are some of the ways they went above and beyond. On the day that I arrived, it had been raining and my trunk area was wet. It turns out that it had been leaking heavily and there was an inch of water down below the spare tire. They drained all the water out and adjusted my trunk so that it no longer leaks water. They also tested it to make sure that was the case. They did that at no charge which is amazing. They also brought in a Toyota expert to examine whether the inverters on my hybrid had been damaged. Everything tested positive. That was so reassuring! In addition they aligned my wheels which had been slightly out of alignment. Every aspect of the repair had been thoroughly dealt with. When I went to pick up the vehicle, I showed Luis that my front passenger side had some marks. Luis applied some solvent to the marks and was able to remove quite a few of them. (again no charge) Finally the staff had cleaned my car. I saw that the outside had been cleaned when I arrived to pick up the car. That was wonderful in itself. But I was really excited when I got in my car and discovered how much cleaning they had done on the inside. My inside had been covered with crumbs and looked very shabby. The staff had kindly cleaned everything accessible. The car looked much much better. Thank you to all the staff at Gerber for a job well done. Michael Briggs

Likely to Recommend - 0.5/5.0 -

At this moment (my messages about rework have not been returned), I would actively discourage people from using Gerber. If the rework process is significantly better than my experience so far, that could change.

Customer Service - 2.5/5.0 -

Undecided. My interactions with the estimator were satisfactory while Gerber was in possession of the vehicle. Since picking it up, I have sent a couple messages about the issues I have since discovered, I have not heard anything back.

Likely to Recommend - 5.0/5.0 -

They did a great job & made sure I could pick my car up a little later than 5:00 on Friday.

Repair Quality - 4.5/5.0 -

I am very satisfied with the work they did on my car. It looks great! My car was in the “shop” longer than I was told it would take. I know problems with supplies can occur; I just wish I’d been giver a better time frame. The staff was extremely nice & helpful.

Customer Service - 5.0/5.0 -

Very helpful & nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0