Gerber Collision & Glass - Longmont

4.8 (4,600reviews)
97%
205 3rd Ave,  Longmont,  CO  80501
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Gerber Collision & Glass - Longmont offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,600)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, impeccable, and exceeding expectations. The team was widely recognized for being friendly, professional, and going above and beyond. Communication stood out as a major strength, with customers appreciating regular text updates that kept them informed throughout the repair process. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of schedule. A few customers, based on their own comments, mentioned areas such as completion date changes, occasional parts delays, and minor finish imperfections as opportunities for improvement.
AI-Generated from reviews written in the last 12 months
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"... walk in are excellent! Very professional and the work done to my vehicle was immaculate! Hats off to the entire team top to bottom well run and managed, I would definitely ..." Read more
"I was absolutely stunned by the quality of craftsmanship they performed on the bumper shop that I wanted I requested something custom and ..." Read more
"Promises made, promises kept!! The work was outstanding, the communication was perfect and the price was ..." Read more
"... very understanding during a horrible personal time. Their work was impeccable and their staff was patient, well trained and kind." Read more
"Great service, perfect repair!"
"Vehicle was completed 2 days early"
"... of the repair. We were pleasantly surprised when they finished the body work 10 days earlier than expected." Read more
"My car was ready 5 days early!"
"Done much quicker hatn estimated"
"Professional service. Ive used them twice now and they always have my car ready sooner than originally promised. Great work friendly staff highly recommend!"
"Promises made, promises kept!! The work was outstanding, the communication was perfect and the price was extremely fair saving me over $1000 from other bids. 5++ stars!!"
"The entire process went smoothly with no issues. Communication was excellent and I am really happy with the results of the repair. Thank you so much!"
"Excellent service! Great communication and expert handling of my car."
"... knowledgeable about the entire claim and repair process. Their communication was fantastic and the work beautiful with early completion with the paint a perfect match. I would ..." Read more
"Sent text messages throughout the time they had my vehicle"

Likely to Recommend

Probably not. The location is difficult to get to, no one answers the main number, and my personal experience was not good overall. I understand that the delivery of parts from Ford was a big part of the delay, but communication could have been SO much better, making it a completely different experience. I won't trash talk, but also won't recommend.

Repair Quality

Overall good quality of work, but it took over a month and communication was poor.

Customer Service

Great service on site, IMPOSSIBLE to get a hold of if you call the general number, able to get someone if I was able to find the business card. Text updates were sporadic and varied between automated updates that were inaccurate and updates from a person that continued to push the schedule for 2 full weeks past the assumed finish date.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Love the frequent updates on the progress.

Likely to Recommend

Repair Quality

Done quickly and efficiently. One post is still on order but we have three cats back to use while waiting for it’s arrival.

Customer Service

Loved the frequent updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience.

Repair Quality

Great job. Zero complaints.

Customer Service

Excellent service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs were completed as promised and the team was easy to work with.

My Experience

Job well done Finish the bedliner and we’re good to go Promised a rental car for the day Lisa was polite Thanks

Likely to Recommend

This is the 2nd time I have used Gerber for an insurance claim and I would definitely recommend them.

Repair Quality

My insurance claim was for only one Strut and I kind of wish they had talked to me about doing the other one for self pay while they were there. Now I have to make another appointment and I won’t have the rental car but maybe that’s outside the norm for insurance claims. .

Customer Service

Work was done faster than I expected and texts kept me updated on progress.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!! So happy to get my car back so soon!!!Love my 4-Runner!!!

Likely to Recommend

Repair Quality

car looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had to take my car here because they are EV specialist and I do not feel that they fixed the reason I had to bring it there in the first place. There is a gap between the bumper and down below and you can see light. I mentioned it he made excuses and never fixed it. You can move the bumper and see it could be tighter so something was not fixed correctly and they just made excuses on why they couldn’t.

Repair Quality

The longest it ever took me to get a vehicle repaired in my life! it was an electric vehicle. I took it to a place that travelers recommended unfortunately they wouldn’t do it and they were worried about the bumper where it met up being that it was EV unfortunately they fixed everything but there’s still a gap between the bumper and the car and you can see daylight between it. My car came back with all the tires, blinking, and nothing coordinated so now I need to take it and get it realign since they did not realign everything with the computer after they unplugged it. unfortunately I got a vehicle back, but I didn’t feel was fixed from what the first collision place I took it to was worried about. Gerber didn’t fix that and left the gap! I got a new paint job in quarter panel, but not very happy with the construction or attention to detail as a contractor attention to detail means everything for me and my job unfortunately, I did not feel I got what I asked for and that was my car fixed. Now I need to take it to a shop after the fact! I will never go back here again. I would definitely choose a different shop who pays more attention to detail and communicates with their people about the vehicle and don’t just let it sit for a month and a half and then give them something back that’s not complete! I’m just trying to find the professionalism in the install.

Customer Service

I did not feel that they were honest with me when I first brought the car in on how long it would take. I left a nasty email explaining that they are not doing their job. They never made right all their promises of neglect but a month and a half later I got my car done and unfortunately when I went to pay, there’s no Internet for Verizon at their place so that was just another problem and another reason to avoid! They tell me to use their Internet and it didn’t work at all! Just not a very good experience and not very professional when it comes to their customer experience service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

You did an excellent job with my vehicle repair! The communication and updates were also great. Thank you!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

everyone is professional and awesome.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I'll be recommending them to friends and family.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looked brand new

Customer Service

Always friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always recommend Gerber

Repair Quality

All looks good thank you!

Customer Service

Everyone was helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and my car was ready a eeek before the estimated time

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks good.

Likely to Recommend

Repair Quality

Good communications from Gerber

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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