Kaizen - Longmont
In operation 18 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Great work. I was impressed with all their communication about what was happening with my repairs. They are top notch. Very pleased that my insurance agent sent me to them
My Experience - 5.0/5.0 -
Repairs look fantastic and staff very friendly. Thanks for a great experience and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and kept me up to date on the progress.
Customer Service - 5.0/5.0 -
I don't like the A I.
Returned Clean
My Experience - 5.0/5.0 -
They were always helpful and very communicative with all the process. Overall very satisfied with Kaizen Collision-Longmont.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From beginning to end the service was great. I was updated every step of the way and they were incredibly responsive. Would absolutely come back for any car repair needs I have!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Our backup camera is not working properly.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was disappointed with my experience from the very beginning. During the intake process, I explained that my Subaru is essential for my job and that I could not afford to be without it any longer than necessary. I specifically asked whether the parts could be ordered first so I could continue driving the vehicle until everything was ready. I was told that there was no need to order parts because the repairs would begin immediately. Looking back, that response was misleading and should have been a warning sign. The biggest issue came on the day my vehicle was supposed to be completed. I received a text message stating that Geico had stopped the repairs. Concerned, I contacted Geico directly, and they informed me they had no knowledge of any repair stoppage. Delays can happen, and I understand that unexpected issues arise during repairs. What I cannot accept is being given information that is not truthful. I can work with the truth, even when it’s inconvenient. I cannot work with a lie. Clear, honest communication is what customers deserve. Unfortunately, that was missing throughout my experience, and it left me with very little confidence in your service.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I wanted to post a follow-up to my original review. After sharing my concerns, the management team reached out to me personally. They took the time to listen, understood why I was frustrated, and genuinely wanted to make things right. I really appreciated that they didn't dismiss my concerns and instead focused on improving the customer experience. My biggest issue was never the repair itself, it was the communication. Honest and timely communication is incredibly important, especially when your vehicle is essential for work. I believe they understand and are committed to doing better. I appreciate the effort they made to address my concerns, and I'm satisfied with how they handled the situation. Thank you for taking the time to listen and respond professionally.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, great communication, and most importantly, great work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would recommend the shop
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication, efficient work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication, kept to the schedule they gave me, explained everything fully. The work looks great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without a doubt I would recommend them. You are welcome to post this.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Absolutely excellent service. Treated extremely well and would recommend this shop to anyone.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly and courteous staff. They helped through the whole process and made it an easy process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was great! Everyone was so friendly and helpful and my car looks amazing!
Likely to Recommend - 5.0/5.0 -
Coincidentally, I had body work done within 3 months at another body shop. While they were professional and the work was done right, Kaizen raised the bar. I would recommend Kaizen in the future.
Repair Quality - 5.0/5.0 -
Kaizen staff were knowledgeable, efficient, and very helpful. I received updates throughout the process. They under-promised and over-delivered—work was complete earlier than expected. Couldn’t be happier.
Customer Service - 5.0/5.0 -
Customer service was exceptional. Kelsey and Jennifer were wonderful to work with.
My Experience - 5.0/5.0 -
Amazing service and nice people! Thank you for making this quick and easy
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional and great people to work with.
Repair Quality - 5.0/5.0 -
I am very happy with the work Kaizen did on my car. It looks great I couldn't have asked for better customer service or care for my vehicle. They went above and beyond anything I would have thought they would do to help me. 100% recommend. Thank You , Kaizen team!
Customer Service - 5.0/5.0 -
They communicated very well, answered all my questions and addressed all my concerns with respect. This level of customer service is something you don't find very often anymore. I totally appreciated it.