Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kaizen Frederick was amazing. They kept me up to date on everything. My car looks fabulous! Lauren stayed late so I could pick up my car!!! I will be taking all my repairs to tyem
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an awesome job fixing my car!!!
Customer Service - 5.0/5.0 -
AWESOME
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Great
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
I appreciated the great communication, both from your AI chatbot and Lauren:)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Overall the car looks good . The right side hood is off ( larger space up towards window) hopeing no problem when able to use car wash.
Customer Service - 4.5/5.0 -
Needed more verbal contact especially towards D DAY. I felt quite put off when the car was not ready, finding out when my calling (the last 2 hours of the end of the week ) kept getting AI? with numerous questions and no return call. Quite upset!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So very impressed with this place! Will definitely recommend it and come back if we need anything. Outstanding customer service plus phenomenal job on our vehicle
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Josh and team were great beginning to end. Totally went the extra mile to help figure an electrical issue out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had such a great kind, friendly, and high quality of work experience with your company. Thanks so much!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people and performance.
Customer Service - 5.0/5.0 -
I enjoy the front desk person!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to deal with. They did all the work with insurance. Excellent job on the hail damage. They completed the car in 5 work days!!!! NICE!