Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen trabajo
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job as always!
Likely to Recommend - 4.5/5.0 -
It is too early to tell. but if the car holds up, I will definitely recommend your company
Repair Quality - 5.0/5.0 -
So far, the car was put together well. May is extremely competent and the best I have ever seen at killed customer interface. She is a treasure and you need to keep her happy!
Customer Service - 5.0/5.0 -
May is so very good!
Returned Clean
My Experience - 5.0/5.0 -
I was very happy with the work done
My Experience - 5.0/5.0 -
Kaisen made the entire process easy. I appreciate the status updates they sent. And having the rental car pick up and drop off on site was amazing. Thank you for excellent customer service and repair work!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very friendly staff!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carrie and May were nice to deal with. So far the work by the tech looks good.
Likely to Recommend - 3.5/5.0 -
Depends on whats needed
Repair Quality - 3.0/5.0 -
My truck is now making a "knocking" sound that it was not making before the acvidrnt that landed my truck in this shop. Noticed the sound it same dqy I picked it up.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every aspect of my experience with Kaizen was wonderful! From my initial dealings on the phone to completion. Very friendly, professional, knowledgeable staff! You all made a difficult experience so much easier. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I Sent Josh an email, but he has not responded
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Best service and workmanship on cars. The staff was attentive in moving insurance claim very professionally and updated progress regularly. Great people! Will highly recommend Kaizen to my family, friends and to all needing auto repair.
My Experience - 5.0/5.0 -
I appreciate the many hours of labor that went into fixing my car! It was a big job and I am very thankful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the great communication and personable experience. My car looks amazing and I’m so grateful. Amazing job all the way around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing!!