Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Lauren was very helpful & knowledgeable. The work on my car was completed in a timely manner & it looks great. I would definitely recommend Kaizen to friends & family. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great.
Customer Service - 4.5/5.0 -
Everything went well and the timing was better than anticipated. I would have liked a little more communication but otherwise I'll be back if needed.
Returned Clean
My Experience - 5.0/5.0 -
The Camry looks good. Thank you for getting the car done on schedule.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. No issues.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Great service.
Likely to Recommend - 5.0/5.0 -
Will be recommending
Repair Quality - 4.5/5.0 -
Work was done in timely manner, Communication was good, finished results speak for itself.
Customer Service - 5.0/5.0 -
everyone there that I delt with was great.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The process wasn’t perfect, but it was much quicker than the original time estimate and the customer service was very good.
Repair Quality - 4.5/5.0 -
Everything went very well. I think they were quite meticulous about making sure it looked uniform with the original parts. Kaizen kept me very well informed until the last bit when the car was in for recalibration. They sent me a frequent texts on the status of my car. A couple more texts at the end would’ve been helpful even to say it was in for recalibration and out of their hands. There was a minor glitch with a warning light at the end, but they fixed that. Their chauffeur service was really helpful for this.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for all of your patience, dedication, and continual communication throughout the whole 4 month ordeal, and thanks to your manager for helping out with unrelated auto issues. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Kaizen collision repair experience was excellent all around. Friendly employees, excellent repair job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I appreciate the quality of work, customer service and life time warranty.
Repair Quality - 5.0/5.0 -
Process of getting my car repaired was easy from start to finish.
Customer Service - 5.0/5.0 -
Lauren was very communicative, responding quickly. She is very friendly and your company is blessed to have her serving customers at the front desk.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’ve use Kaizen multiple times and have always been 100% pleased with their service. They are very friendly, keep me informed of the progress, and ensure I’m happy with their work before I leave with the car, as well as provide a life time warranty on their work, for as long as I own the car. I’ve never had to use the warranty on their work. I have recommended Kaizen whenever I know someone needs body work on their car.
Likely to Recommend - 5.0/5.0 -
I have recommended Kaizen a few times.
Repair Quality - 5.0/5.0 -
I have used Kaizen multiple times and have always been very satisfied with their work as well as their communication with me. I have recommended Kaizen every time I hear anyone say they need to have body work done on their car.
Customer Service - 5.0/5.0 -
Kaizen’s customer service is excellent.