Gerber Collision & Glass - Broken Arrow/Freeport S

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I would have given a 10, but your employee left a black paint stain on the passenger-side floor mat!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service timely service they communicated with me the whole way through the process and the workmanship was excellent. Great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and excellent staff

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far everything seems good and I appreciate your help and work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They got me finished before expected. My car was so clean when I picked it up!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work very good about communication

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

I apologize for the delay in responding. However, I noticed something after picking up my car: the black molding around the front right wheel arch was not replaced. At the time of the accident, it had been bent outwards, forcing me to bend it back inwards since driving like that was impossible. The spot where it bent left a visible mark on the part. That same mark is still visible now; furthermore, the part appears to have been repainted, and there are rough scrape marks on the inner side. I believe this part was repaired rather than replaced. I look forward to hearing from you. Thank you.

Repair Quality - 3.5/5.0 -

I apologize for the delay in responding. However, I noticed something after picking up my car: the black molding around the front right wheel arch was not replaced. At the time of the accident, it had been bent outwards, forcing me to bend it back inwards since driving like that was impossible. The spot where it bent left a visible mark on the part. That same mark is still visible now; furthermore, the part appears to have been repainted, and there are rough scrape marks on the inner side. I believe this part was repaired rather than replaced. I look forward to hearing from you. Thank you.

Customer Service - 3.5/5.0 -

I apologize for the delay in responding. However, I noticed something after picking up my car: the black molding around the front right wheel arch was not replaced. At the time of the accident, it had been bent outwards, forcing me to bend it back inwards since driving like that was impossible. The spot where it bent left a visible mark on the part. That same mark is still visible now; furthermore, the part appears to have been repainted, and there are rough scrape marks on the inner side. I believe this part was repaired rather than replaced. I look forward to hearing from you. Thank you.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Made the truck look brand new definitely 10/10 experience

My Experience - 5.0/5.0 -

Christina May was fantastic. Her customer service was impeccable. She talked to me all the way through the whole process updating me on what was going on. She is one fantastic employee for Gerber.

Likely to Recommend - 5.0/5.0 -

Yes I would and if I have issues I would be back

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Christina May was fantastic her customer service was award winning

Returned Clean

My Experience - 5.0/5.0 -

I had a great experience with Gerber Collision & Glass. The team was professional, friendly, and kept me informed throughout the repair process. The repairs were completed on time, and my vehicle looks fantastic. I really appreciated the attention to detail and excellent customer service. Thank you to everyone involved for making the process smooth and stress free!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I didn’t have glass repair so this question doesn’t apply to me. But there was no N/A

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was a pleasure to work with. Especially Dana.

Customer Service - 5.0/5.0 -

Any questions or concerns I had were addressed immediately.

My Experience - 5.0/5.0 -

I recently had an absolutely awesome experience with Gerber Collision and Glass. They took my car in within an hour of me reaching out to schedule for repairs. The repairs didn’t require any paint work but nonetheless Gerber went straight to work ordering the parts and completing the repairs within 24 hours of taking in vehicle! Thanks so much for your efforts to get me in and out so quickly. The repairs looks great!

Likely to Recommend - 5.0/5.0 -

All around great service!

Repair Quality - 5.0/5.0 -

Gerber was great. In and out with repairs complete in24 hours! Awesome service and complete repairs!

Customer Service - 5.0/5.0 -

Customer service personnel were very helpful and gave me the options of when to drop off and when to pick up that was convenient for me.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was awesome!

My Experience - 5.0/5.0 -

Your work was exemplary as always. I’ve had two repairs at your facility and was extremely satisfied both times. Thank you!

My Experience - 5.0/5.0 -

It was a great experience!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with my experience here. There were no surprises, and they kept me updated every step of the way. Everything went through smoothly with the insurance company, and Christina did a terrific job of coordinating things with them. The end result looked terrific.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job! Thank you for the great work! Everything looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean