Gerber Collision & Glass - Buffalo Grove
Gerber Collision & Glass - Buffalo Grove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Took more time than I expected. But they did a good job and Kevin was so nice to me. Thanks.
My Experience - 5.0/5.0 -
Great service, was always updated on the progress of the work. Kevin was a great rep as well.
Likely to Recommend - 4.0/5.0 -
I thought service was great, but expensive!
Repair Quality - 4.0/5.0 -
Great job, but expensive
Customer Service - 5.0/5.0 -
Very nice customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kevin professionalism & kindness were much appreciated. Your organization should be proud of this kind of employe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kevin Vargas was very professional & personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It would be a 10, if it weren’t for the fact back bumper was defective. Note that you are in process of obtaining a new one, so overall I am very satisfied.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am a repeat customer and I believe if I had any need, I would come back again thank you so much
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work thank
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Because of proximity and quality of work, but not because of communication reliability or honoring promised deadlines.
Repair Quality - 4.0/5.0 -
I was told my repair would last a 1.0 to1.5 weeks. My car was dropped of on 8.24.26 and I picked it up on 9.17.26 This was a superficial damage repair. I don't believe that the length of this repair had anything to do with complexity of the damage but rather with staffing issues at Gerber and their scheduling. My adjustor at Gerber, Ivette Gomez was amazing and easy to get in contact with. My car returned in most impressive shape, looking like new. The whole experience was too long and too frustrating in my view as subsequent dates of pickup were being constantly moved further into the future.
Customer Service - 4.5/5.0 -
My adjustor at Gerber, Ivette Gomez 15/10 Front desk 6/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, friendly service, and good car repair.
Customer Service - 5.0/5.0 -
Kept me updated on what was going on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was great. Great communication and service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
Huge lack of communication. I needed to reach out as opposed to being updated.
My Experience - 5.0/5.0 -
Carlos did a great job. Car looks good. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carlos did great!
Returned Clean
My Experience - 5.0/5.0 -
Carlos Cervantes provided excellent service and information regarding my repairs.