Gerber Collision & Glass - Buford

4.9 (1,434reviews)
99%
5400 Shadburn Ferry Rd,  Buford,  GA  30518
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In operation 81 years, 5 years at this location.

Gerber Collision & Glass - Buford offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (1,434)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. The repair work receives outstanding reviews for quality and attention to detail, with vehicles often looking brand new after completion. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed throughout the repair process. Timeliness is another key positive, with many repairs completed ahead of schedule. The customer service experience is frequently described as seamless, friendly, and professional, making what could be a stressful situation much easier for customers. Multiple customers express strong loyalty and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Between the great customer service, very clean professional atmosphere, quality workmanship and ..." Read more
"Gerber is head and shoulders above the competition! They are consummate professionals who care about ..." Read more
"... team at this collision center did an AMAZING job. They fixed everything perfectly, and my Passport looks brand new again, like the accident never even ..." Read more
"10 out of 10, my car looks brand new!"
"... than satisfied with the repairs and the paint job. Your paint guy is a Magician. My vehicle looks like nothing happened to it. Amazing job! Again, ..." Read more
"Not only was the work excellent, but it was ready ahead of schedule"
"It was ready by Friday but they originally thought it might run into the next week. I was thrilled to ..." Read more
"5 days before promised"
"It was completed a day earlier"
"My vehicle was ready as promised."
"I got at least one, sometimes two updates per day. I could not have asked for better communication from ..." Read more
"Thank you for the excellent communication, it was such a pleasure not having to stalk and hunt someone ..." Read more
"Gerber Collision & Glass kept me informed during the entire process via text."
"I was continually updated through text messages, taking away all guess work"
"Excellent communication from beginning to end. Thank you so much for keeping me updated throughout ..." Read more

My Experience

Likely to Recommend

Repair Quality

Disappointed that tire was replaced with a different manufacturer tire. All four tires matched. Geico said I need to reach out to Gerber to fix. Very disappointed. Plus back tire had a side puncture in it that was not there prior to accident. Had to get replaced.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber repaired my car quickly and it looks exactly like it did before the accident. They also gave me updates every day about the progress.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vehicle was marked complete with multiple major issues left unaddressed. The tailgate is heavily misaligned and difficult to open, the factory soft-drop feature was omitted, and the damaged rim was completely ignored with an unacceptable handoff to a mobile vendor. This repair is incomplete and falls far short of pre-loss condition.

Likely to Recommend

Repair Quality

Ready to work on it when theysaud. Completed as schedules. Looks great

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very friendly staff and they did excellent work. They were thorough and professional. I’d recommend them for anyone looking for body repair for their cars.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

thank you for your hard work .

Customer Service

thank you for your hard work .

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everybody in the building were very welcoming.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber has worked on four of our cars with exceptional care. The professionalism of the staff, attention to detail, and friendly smiles, helped us as they fixed our cars. The results in each case were absolutely fantastic. Thank you!

Likely to Recommend

Absolutely!

Repair Quality

Gerber always does a fantastic job job.

Customer Service

Very courteous with daily updates on status of work being performed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Professionalism

Customer Service

Dedication and customer satisfaction

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Awesome

My Experience

Excellent communication from beginning to end. Thank you so much for keeping me updated throughout the process! Top notch customer service experience. I’m more than satisfied with the repairs and the paint job. Your paint guy is a Magician. My vehicle looks like nothing happened to it. Amazing job! Again, thank you for your efforts to ensure that customers like me have a positive and pleasant experience.

Likely to Recommend

Excellent communication from beginning to end. Thank you so much for keeping me updated throughout the process! Top notch customer service experience. I’m more than satisfied with the repairs and the paint job. Your paint guy is a Magician. My vehicle looks like nothing happened to it. Amazing job! Again, thank you for your efforts to ensure that customers like me have a positive and pleasant experience.

Repair Quality

Excellent communication from beginning to end. Thank you so much for keeping me updated throughout the process! Top notch customer service experience. I’m more than satisfied with the repairs and the paint job. Your paint guy is a Magician. My vehicle looks like nothing happened to it. Amazing job! Again, thank you for your efforts to ensure that customers like me have a positive and pleasant experience.

Customer Service

Excellent communication from beginning to end. Thank you so much for keeping me updated throughout the process! Top notch customer service experience. I’m more than satisfied with the repairs and the paint job. Your paint guy is a Magician. My vehicle looks like nothing happened to it. Amazing job! Again, thank you for your efforts to ensure that customers like me have a positive and pleasant experience.

Kept me Informed?

Yes

Ready on Time?

Yes

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