Gerber Collision & Glass - Burbank (Il)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Some dents were not repaired and there’s a blemish in the new paint on the hood. Interior of the car was very dirty and smelly when I picked it up. Had it detailed and then there was an issue with the detailing and had to bring it back to the detail place again. The repairs also took about a month and I almost ran out of rental coverage before being able to pick it up. Overall just a hassle.

Customer Service - 4.0/5.0 -

Customer service was fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very good on communicating as the work was getting done

Customer Service - 4.5/5.0 -

Very polite

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for communicating every step of the way.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a really good job with the paint work on my left side mirror for my vehicle. You can’t even tell that my mirror or door was ever damaged before they did an amazing job.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber people was great

My Experience - 5.0/5.0 -

Very helpful and knowledgeable staff. Gracie was very patient working through insurance claim process. Pedro gave a very Clear estimate of what the cost and time would be. Eric was very helpful in keeping to the schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people to do business with

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

From the very beginning to the very end very professional notifications were awesome. Always letting me know the process and great timing. Very happy, love to lifetime warranty on their job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The job was completed on time. Everything was perfect. They kept me updated, On the progress of my jeep and when I went to pick up my jeep The people were so pleasant and nice My Jeep is in great shape now I will recommend them to everybody.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was treated wonderfully by the staff from beginning to end. Pedro did my estimate and it was a pleasure. Grace at your front desk was a joy and very helpful and professional. Eric your shop manager was very efficient and took great care of my car which looked brand new . So my experience at Gerber in Burbank was really great !!! Thanks GERBER

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Great service , from all the staff

Customer Service - 5.0/5.0 -

Very Happy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

At Gerber of Burbank location, has gone above and beyond from start to finish! Personal is exceptional, friendly, and very knowledgeable! We were informed several times a week of progress and car is PERFECT! Thank you all!!! Joanne

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From start to finish, complete satisfaction! Very thorough, kept us informed several times a week and upon completion perfect work! Excellent employees also!

Customer Service - 5.0/5.0 -

Excellent personnel !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. Everything was ready on time and communication was great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes overall I was very pleased

Repair Quality - 5.0/5.0 -

Very good repair. Friendly staff especially good customer service and price

Customer Service - 5.0/5.0 -

Good customer service

Likely to Recommend - 5.0/5.0 -

Better than the shops around my neighborhood

Repair Quality - 5.0/5.0 -

Thought my 2022 jeep needed a simple bumper and headlight but it was way worse. GC took it in their best interest to not only fix but to restore my vehicle to a more perfect condition. Took a bit longer due to part shortages but honestly worth the wait to see my daily driver back to full health

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0