Gerber Collision & Glass - Burbank (Il)
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Burbank offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I am very impressed with the overall quality of the repair. My car's exterior looks new!
Customer Service - 5.0/5.0 -
I am very satisfied with the customer service that Grace and Juan provided. They were both very transparent with the process and flexible with work schedule as they had to work with my sister often, as she was the one who picked up and dropped off my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service! They were very professional from start to finish. The staff addressed our concerns immediately and were very accommodating. The customer service we received was so much to our satisfaction, that we’ve decided to make the location our choice for having 2 more cars repaired. Thanks, team Gerber Collision & Glass of Burbank!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job and sooner than expected.
My Experience - 5.0/5.0 -
The work was done promptly, correctly and even before the scheduled completion date. Thank you to your whole team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and well done job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes friendly service an very helpful... would always recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful stuff extremely accommodating process was very straightforward
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Juan and Grace were amazing! Excellent communication with courteous updates on my vehicle’s completion date! I’m completely satisfied with the work that this team has done for me; I HIGLY recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Juan and Grace were awesome! Great communication and completed my Audi in a timely manner. I highly recommend them!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Communication about the repairs was setup to be text to me periodically. Received updates after I initiated a call to get an update. Would have liked the shop to have removed all of the damaged parts in order to save time & money on waiting for replacement parts to arrive. Delay resulted in me having to pay additional fees for a rental vehicle. No one communicated to rental agency that repairs were delayed and rental need to be extended.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Went to pick up my car on Friday and my windshield is broken they telling me it was like that when I brought it in and it was it and I had pictures and I had pictures so he said bring it back Tuesday go to big Tuesday and get it back till Wednesday they said they going to reglaze the hood and clean it up so they couldn’t get to it because the car got wet and they had no room inside and I paid them $11,000 on Thursday And they told me to bring it back in a buffet my car. Tell him they don’t care about me no more cause I already paid him and never will go back they broke my windshield and probably make an insurance company pay for it until I talk to him it’s not right in my car for over 31 days
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looked and sounded amazing. You all did such an amazing job, I felt I was getting into a new car. Thank you everyone for your dedication and commitment to customer satisfaction and quality!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The rear bumper that was installed on my vehicle looks like a cheap aftermarket part with two large cutouts for dual exhaust tips. which my car does not have. Also the striker that the truck latch catches on is loose, resulting in the need to slam the deck lid to secure it.
Customer Service - 4.0/5.0 -
I received numerous text messages updating me about the completion of the work. Most gave incorrect completion dates, which changed two or three times.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The repairs weren’t 100% and I need to bring it back when the general manager is in so that they can correct an issue with the rear fender. The clips aren’t connecting tightly and it’s loose. I would have rather them been honest about it and taken the time to fix it before telling me it was ready but they passed it off like I wouldn’t notice it.
Customer Service - 4.5/5.0 -
The receptionist/clerk is wonderful