Gerber Collision & Glass - Burlington

4.9 (2,618reviews)
97%
1970 S Burlington Blvd,  Burlington,  WA  98233
See Photos
Online Estimate
Book Appointment

Gerber Collision & Glass - Burlington offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,618)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting vehicles were returned looking brand new or better than expected. The team received widespread recognition for exceptional customer service, with staff described as friendly, professional, and accommodating. Communication was a standout strength, as regular text and phone updates kept customers informed throughout the repair process. Many repairs were completed ahead of schedule, exceeding customer expectations on timeliness. Customers also appreciated added touches such as interior cleaning and car washes upon pickup. A small number of customers noted areas for improvement, including more consistent and accurate automated update messages, better follow-through on repair estimates, and more proactive communication when delays occurred. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"The repair work on my car was first-rate. The fit of replacement parts right front fender and ..." Read more
"The car looks great. They went above and beyond what was expected. They made the process of having my car repaired easy."
"... was excellent with updates several times a week. Very happy with repairs and paint job. A job well done. On pick up of vehicle a walk around was done showing ..." Read more
"Repair was well done. Paint job great. Daily status updates appreciated. Loved the interior ..." Read more
"All employees were very friendly and professional. Work was completed in a timely manner and was of high quality. Will refer others to Gerber who need work done. 1010"
"Before! They knew I was on a time crunch because of both of my parents being sick and I needed ..." Read more
"It was available much sooner than I expected which was great v"
"The date I was told it would be ready was not the date that I picked it up, by more than a week."
"Sorry you had to work with state farm. I was not happy with how long it took to get the repairs done, thanks to them."
"... every employee I interacted with at Gerber. They were proactive in communicating with me and the work they performed was excellent." Read more
"Excellent communication and updates. Everyone I spoke to had knowledge of my job and could answer my questions. The job itself was ..." Read more
"... relationship with us was top-notch, very professional. Communication was excellent. Quality of the repair is also very well done." Read more
"... did an amazing job. The car looked great and the communication through the whole process was outstanding! Thank you for a great experience!" Read more

My Experience

Very courteous and professional while maintaining a friendly manner. I’m completely satisfied with the work performed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was smooth. Yall are amazing!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was so easy and I was kept informed on the progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Friendly and nice people

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It looks fantastic! Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great. You wouldn’t know that it had ever been damaged. From beginning to end the process was professional and easy. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job and we had the car back quicker than expected

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The repair was ultimately done well. There were no difficulties with insurance coverage and payment.

Repair Quality

Final quality of repair was excellent but there were delays in part delivery, miscommunications and lapses in cleanup.

Customer Service

Some auto generated texts were inappropriate. Information given to one contact was not available to others creating confusion.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

We received amazing Customer Service. Cedar was great to work with!

Customer Service

We received amazing Customer Service. Cedar was great to work with!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car had scrapes and dents all down its driver side. I needed a new rear left door, and plenty of repairs to the entire left side up to the rear tire. Not only did Gerber Collision & Glass make me feel well taken care of during the process, they did incredible work! My car looks amazing now! They even cleaned it for me, which I was not expecting at all! They contacted the rental car place for me, and worked out a time for the rental car to be picked up by the rental company on site at Gerber's Auto & Glass parking lot. I even was able to drop the rental car off after hours. I hopped out of one car and into another. They made it that easy for me to get my vehicle back in tip top shape, and get back to life as it should be. I can't recommend them enough!

My Experience

I was made to feel comfortable and confident that everything was going to be of excellent quality work. The friendliness of the office really set the tone. Communication was just as stated in the beginning. Perfect!!

Likely to Recommend

The only place I would consider.

Repair Quality

It's perfect 👍

Customer Service

As I mentioned I in a previous survey I was sent concerning this repair, the service was top notch!! Very friendly and efficient. The communication I experienced there should be adopted by other businesses.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so helpful and friendly! The truck looks amazing.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,618

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Burlington  |  98233