Gerber Collision & Glass - Burlington
Gerber Collision & Glass - Burlington offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
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- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did an excellent job on our car and kept us updated on it's progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great serbice snd staff!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
poor customer service and poor workmanship
Repair Quality - 1.0/5.0 -
The workmanship is very poor it seems as if no one checks there work and my car was delivered to me 7 days late and it still had problems. When I went to finally pick up my car no one took me out to the car to show me the completed work Wayne just had me pay and sent me on my way if he would have went out with me to go over the car he would have seen the piss poor job they did or maybe just look at it before hand to ensure the job was done right they might have saved a lot of my time. I first got a call the day before my car was supposed to be done to ask me if I wanted some scratches repaired that is in the area they were doing the work well this is something that we already covered when I initially took my car in and said I wanted them repaired and would pay for it separately. Then I was told that it wouldn?t be complete the day that it was due to be done (Thursday 8 Jan) so I waited and received a text on Saturday Jan10 to pick up my car Monday 12 Jan at 4 pm so I did and when I showed up my car was not done and they were surprised to see me because an automated system sent me the text and they did not know so I left without my car. Finally I get a call that my car is done on Wednesday Jan 14th six days late and when I show up the paint is horrible it needed sanded and buffed to blend it in also the front turn signal was not hooked up and the fuel door was not connected so I returned the car immediately and let them know the problems and when I went Back Thursday Jan 15 everything but the fuel door was fixed so I had to come back later on that evening to pick it up and when I did the car had a Check engine light on that was not there before. I was told that they had to clear an engine light earlier and it must have come back. so I took the car and Wayne told me that if it did not clear on its own bring it back so had to wait to bring it back the following Monday 19 Jan so his mechanic could fix it well he did not know what the code was and cleared it out but it returned so I had to take it to the dealership where they told me that the automated Louvers in the front were broken. So Wayne tried to get the dealership to cover it under warranty (Very Shady) and then when they said no he told me he was going to try to get my insurance to cover it and I told him no that its not the dealerships fault nor was it my insurances responsibility to fix something that the body shop damaged. I finally got my car back Wednesday 21 Jan 16 days after I first turned it in to Have a 3 inch dent repaired on my drivers front fender and some small scratches on the bumper.
Customer Service - 1.5/5.0 -
bad customer service
Returned Clean
Likely to Recommend - 0.5/5.0 -
there is no way that I will ever use this comapany again
Repair Quality - 1.0/5.0 -
The workmanship is very poor it seems as if no one checks there work and my car was delivered to me 7 days late and it still had problems. When I went to finally pick up my car no one took me out to the car to show me the completed work Wayne just had me pay and sent me on my way if he would have went out with me to go over the car he would have seen the piss poor job they did or maybe just look at it before hand to ensure the job was done right they might have saved a lot of my time. I first got a call the day before my car was supposed to be done to ask me if I wanted some scratches repaired that is in the area they were doing the work well this is something that we already covered when I initially took my car in and said I wanted them repaired and would pay for it separately. Then I was told that it wouldn?t be complete the day that it was due to be done (Thursday 8 Jan) so I waited and received a text on Saturday Jan10 to pick up my car Monday 12 Jan at 4 pm so I did and when I showed up my car was not done and they were surprised to see me because an automated system sent me the text and they did not know so I left without my car. Finally I get a call that my car is done on Wednesday Jan 14th six days late and when I show up the paint is horrible it needed sanded and buffed to blend it in also the front turn signal was not hooked up and the fuel door was not connected so I returned the car immediately and let them know the problems and when I went Back Thursday Jan 15 everything but the fuel door was fixed so I had to come back later on that evening to pick it up and when I did the car had a Check engine light on that was not there before. I was told that they had to clear an engine light earlier and it must have come back. so I took the car and Wayne told me that if it did not clear on its own bring it back so had to wait to bring it back the following Monday 19 Jan so his mechanic could fix it well he did not know what the code was and cleared it out but it returned so I had to take it to the dealership where they told me that the automated Louvers in the front were broken. So Wayne tried to get the dealership to cover it under warranty (Very Shady) and then when they said no he told me he was going to try to get my insurance to cover it and I told him no that its not the dealerships fault nor was it my insurances responsibility to fix something that the body shop damaged. I finally got my car back Wednesday 21 Jan 16 days after I first turned it in to Have a 3 inch dent repaired on my drivers front fender and some small scratches on the bumper.
Customer Service - 1.5/5.0 -
The manager needs to Qa the work done and also should go out to the car with the customer to go over the repairs when turning over the car
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice job on the repairs except my backup censor was unplugged during the process and not put back in. Minor issue but very satisfied with the look of my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took a long time for the repairs on our car to be completed (18 days).
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
it took our local Gerber more than two weeks to complete repairs on our Toyota Carolla. I probably would have rated our experience as a 4 or 5. However, the manager, Wayne, took care of the cost of replacing the weather stripping under the hood. This bumped my rating to a 7. I appreciated them taking responsibility for the problem.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
After the transition from Burlington collision to Gerber Wayne made sure our car was completely satisfactory in our eyes before letting us have our vehicle, they stand behind their work and today that's hard to find !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fast and great service
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My vehicle had to be returned to the detail shop as the work I had requested, and paid for was not done. I paid for a clear cote cut and polish and upon inspection a poor wax application was all that had been done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you guys for the prompt quality service. The work on my vehicle looks outstanding. Looks like nothing was ever there. The front office (cedar) was very kind and courteous! ! Great people to deal with. If anything should arise (hoping it doesn't) we will be back. Thank you all at Gerber
My Experience - 5.0/5.0 -
Great service overall!