Gerber Collision & Glass - Canandaigua

4.8 (2,349reviews)
97%
2562 Nys Rt 332,  Canandaigua,  NY  14424
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Canandaigua offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (2,349)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and excellent repair results. Many highlighted that their vehicles looked brand new upon return, with paint matching perfectly and thorough interior cleaning as a pleasant bonus. Regular updates via calls and texts were frequently commended, with customers appreciating never feeling out of the loop. Repairs were often completed ahead of schedule, adding to overall satisfaction. A few customers noted minor concerns such as parts not fitting correctly, alignment issues, or communication gaps during the repair process, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... experience was the same as the first - outstanding! They are professional, friendly and extremely knowledgeable. If you have a question, they have the answers. They ..." Read more
"Gerber Collision and Glass exceeded my expectations. After hitting a deer, they worked with me to get ..." Read more
"The staff was very professional, friendly and knowledgeable. Great to work with. Communications were amazing throughout ..." Read more
"From start to finish experience was fantastic everyone was approachable and very informative. The individuals doing the work to the car did a ..." Read more
"Got my name wrong, rude customer service, door doe not match the rest of the truck and told nothing they could do about it."
"... professional, friendly, and very detail oriented, and finished the repair ahead of schedule. It sure helps to have your body shop right next ..." Read more
"They finished the car 6 days early!! We have it just in time to take it to the Bills game!! ..." Read more
"... professional and outstanding service. Did an amazing job and finished before estimated time saving me on car rental fees." Read more
"I got my car in ahead of schedule and completed the job and a very quick manner. The team was very friendly, accommodating, and understanding ..." Read more
"... after dropping my car off at 9:30 AM on Wednesday, it was not ready for pickup until after 12:30 PM the following day. As a result, I needed a rental car for two days ..." Read more
"... truck was hit. They are friendly and professional, sent me updates two to three times weekly. They are also one of the cleanest repair shops that ..." Read more
"... having your vehicle repaired is usually stressful, Gerber maintained consistent communication and updates throughout the entire process. Highly satisfied and will definitely ..." Read more
"... Gerber was just fabulous customer service from day one they always kept me up-to-date as to what was going on with my car and when I can expect it completed. I ..." Read more
"... us well informed throughtout the entire process. Communication was clear, professional, and consistent, and we knew what to expect." Read more
"Communication was not great throughout the repair process. I had to call multiple times to get updates on the status of my vehicle. The repair was initially estimated ..." Read more

My Experience

The repair was very quick

My Experience

Thanks for helping us out. The work was completed in a timely manner. We also appreciated your willingness to work with us through out the process, since both my son (James) and I live a fair distance from your shop and we were both at a very busy time at our respective jobs.

My Experience

Awesome job with a speedy fix!

Likely to Recommend

Repair Quality

Excellent repairs and finished on time

Customer Service

The staff was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This experience was so easy and seamless. The front desk gal was extremely helpful and friendly. The paperwork was very organized and easy to complete. Going over the car, Hannah was so accommodating and friendly. She made sure everything was done with much attention to detail regarding the car before, and after the repair. The repair itself is beautiful and made me so happy to have my nice car back to looking new again! This is a great team. Professional, excellent customer service and expert auto body and collision technicians. Thank you!

Likely to Recommend

Of course I would recommend.

Repair Quality

This experience was so easy and seamless. The front desk gal was extremely helpful and friendly. The paperwork was very organized and easy to complete. Going over the car, Hannah was so accommodating and friendly. She made sure everything was done with much attention to detail regarding the car before, and after the repair. The repair itself is beautiful and made me so happy to have my nice car back to looking new again! This is a great team. Professional, excellent customer service and expert auto body and collision technicians. Thank you!

Customer Service

Excellent customer service. Five star!!*****

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was exceptional. I was kept informed throughout the repair process. A personal representative and clerk were friendly, courteous, and able to share all details with me. I highly recommend Gerber Collision & Glass to others.

Likely to Recommend

Repair Quality

Personal attention, customer service, and communication were top quality.

Customer Service

Amongst the best I have experienced.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon Dayton made everything easy. He was very informative and kept in touch with me. I have confidence in his work at Gerber. I would recommend him and the Gerber team to all who may need this service. Thank you Brandon. Also thank you to Betsy at the front desk. She welcomes you with a smile and helps with the paperwork which oftentimes can be overwhelming and confusing. I had an easy and stress free experience after needing my auto repair. Thanks to all at Gerber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the updates

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with my experience!

My Experience

Complete satisfaction. Was even a day a head of day of scheduled time we had given for it to be returned. Thank you!! Sylvia Grover. ,

My Experience

Work was completed ahead of schedule and communication from the shop as to the progress of the repairs was excellent. Would have no problem recommending this business to others. Thank you.

My Experience

I appreciated the efficiency of completing the repair ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I cannot say enough good things about the service I received and the final outcome of my car. Hannah is just wonderful, bright cheerful, knowledgeable, friendly, & and reassuring. I would highly recommend anybody have their car fixed at Gerber collision and glass.

Likely to Recommend

Repair Quality

I would recommend Gerber collision and glass to anyone. My experience was 100% satisfaction. Hannah was excellent and keeping to our promise on Tuesday and Thursdays with updates on my car. She was friendly, honest, prompt, very knowledgeable of her job and explained things well. I cannot say enough good things about her. It took a shorter time than I thought it would, that made me very happy.

Customer Service

I think I stated this in the previous comments. Customer service, Hannah and the women at the front desk were 100%

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality work and completed the project ahead of schedule

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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