Gerber Collision & Glass - Canandaigua
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Canandaigua offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Just from the beginning, I didn’t really have to lift a finger to set an appointment do anything with my insurance company Gerber was just fabulous customer service from day one they always kept me up-to-date as to what was going on with my car and when I can expect it completed. I have nothing but good things to say about Gerber collision I would recommend you to everybody. And the work that was done on my car was beautiful. You can’t even tell there is any damage whatsoever. It was definitely quality work and I truly appreciate it. Everybody that was involved. I rate you guys a 10+.
My Experience - 5.0/5.0 -
Very efficient polite job was well done. I would definitely go there again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They always do a good job. Two 👍 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding customer service, communication, and collision repair. Special thanks to Hanna and Becky for making my experience exceptional. My vehicle looks amazing. Thanks for making sure the can of soda didn’t explode in my car. Now that’s what I call attention to detail!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would recommend
Repair Quality - 5.0/5.0 -
They went above and beyond! Fast and reliable. Very communicative. Will be back!
Customer Service - 5.0/5.0 -
Very communicative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was genuinely friendly and helpful. I appreciated the numerous updates while waiting for repairs to be finished.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
Professional and genuinely nice people
Returned Clean
Likely to Recommend - 5.0/5.0 -
I think they did a great job.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hannah was the best customer service professional I have ever worked with. She was courteous, communicative, knowledgeable, and simply great to work with. She is a major asset to your staff and company.
Returned Clean
My Experience - 5.0/5.0 -
Brandon was great to work with. And the work was done well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs to the front end made it look brand new. The paint matched perfectly. I was very pleased with the quality.
Customer Service - 5.0/5.0 -
The customer service was excellent! Always very helpful and very pleasant.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Total professionals from the beginning to the final results of my repair. Love this company and their culture of happy service people!
My Experience - 5.0/5.0 -
Gerber made my unfortunate deer accident as seamless as possible. They made a bad situation good. My car was repaired quickly and I received frequent updates throughout the repair process. I was so happy and pleasantly shocked with the final results; my car looks amazing. Thank you for helping and taking care of my car!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for your hard work and expert customer service, my car looks great and drives smoothly. 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Communication was not great throughout the repair process. I had to call multiple times to get updates on the status of my vehicle. The repair was initially estimated to take about four hours, but after dropping my car off at 9:30 AM on Wednesday, it was not ready for pickup until after 12:30 PM the following day. As a result, I needed a rental car for two days instead of one, doubling my rental cost. This was an unexpected expense for what was supposed to be a minor repair and created a financial burden that was not in my budget. I was told the delay occurred because the shop “didn’t realize the mirror would come unpainted.” This was surprising, as every other shop I received a quote from discussed the painting process beforehand and wanted lead time before scheduling the repair so that work could be completed efficiently. Additionally, the estimate itself listed a black mirror as the replacement part, even though my vehicle is white. I specifically questioned this when reviewing the quote in person. Greater attention to detail and better preparation could have prevented this situation. The additional time my vehicle remained in the shop, along with the extra rental car expense I incurred, appears to have been completely avoidable.
My Experience - 5.0/5.0 -
Gerber was very helpful. I want to especially shout out Hannah Rudy at the Canandaigua location, for all of her help! She was amazing with keeping me informed on my car and she was also extremely personable!